Webinars & Events

  • CORE Webinar

The Increasing Importance of Remembering Your “WHY”

Wednesday, December 14th | 2pm Eastern | 30 minutes + Q&A Why did you start your home care business? Did you have a love for serving people, or did an experience with a loved one inspire you? Understanding and knowing your “why” will help you build a home care business [...]

Nov 9, 2016|Webinars & Events|0 Comments
  • CORE Webinar

Benchmarks Every Home Care Provider Should Be Tracking

Wednesday, November 9th | 2pm Eastern | 30 minutes + Q&A Data benchmarking has shifted from an advantage to a necessity for providers who want to remain competitive. You need benchmarking to have a concrete understanding of how your business is performing. When you know your numbers and understand how your business [...]

Oct 11, 2016|Webinars & Events|0 Comments
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Capturing Positive Client Feedback and How to Use It

Presented by: Erik Madsen COO Home Care Pulse What will be covered? Most often when gathering client feedback, we are focused on how we can uncover and address weaknesses. However, the feedback you receive can serve multiple functions. Gathering and taking full advantage of positive feedback allows you [...]

Sep 13, 2016|Webinars & Events|0 Comments
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When to Hire a Sales Rep

Presented by: Dee Armstrong Director of Business Development Home Care Pulse What will be covered? Have you wondered if hiring a sales representative makes sense for your business? Maybe it’s time to revisit the issue, but this time with help from data from the home [...]

Aug 10, 2016|Webinars & Events|0 Comments
  • The Positive Impact of Negative Feedback

The Positive Impact of Negative Feedback

Presented by: Kire Madsen Director of Customer Relations Home Care Pulse What will be covered? Do you look forward to receiving negative feedback from your clients? Maybe you should. Negative feedback is often more valuable than a glowing testimonial. Without feedback, you’re left to guess how [...]

Jul 13, 2016|Webinars & Events|0 Comments
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Managing by the Numbers – Calculating and Managing your Cash Flow

Presented by: JC Weber Director of Operations Home Care Pulse What will be covered? Managing and understanding cash flow is essential to the growth of your business. As the saying goes: “Revenue is vanity, cash flow is sanity, but cash is king.” While large inflows [...]

Jun 15, 2016|Webinars & Events|0 Comments
  • Determining the Right Staffing Levels For Your Home Care Business

Determining the Right Staffing Levels For Your Home Care Business

Presented by: Erik Madsen COO Home Care Pulse What will be covered? Staffing your home care business can at times be a careful balancing act. It requires providers to both prepare for growth while maintaining a cautious outlook on the future. If providers are [...]

Jun 2, 2016|Webinars & Events|0 Comments
  • Creating a Client Journey Map

Creating a Client Journey Map to Improve Client Satisfaction

Presented by: JC Weber Director of Customer Experience Home Care Pulse What will be covered? Peter Drucker once said that “the only profit center is the customer.” The satisfaction of your clients determines the success of your business, which is why it’s important to plan your [...]

Mar 18, 2016|Webinars & Events|0 Comments
  • Setting Up a Campaign for Working-with-Professional Referral Sources

Setting up a Campaign for Working with Professional Referral Sources

Presented by: Aaron Marcum Founder & CEO Home Care Pulse What will be covered? According to the 2015 Private Duty Benchmarking Study, referrals from home health agencies alone made up a median 20.7% of home care leaders’ 2014 revenue. Add to that the revenue brought [...]

Feb 10, 2016|Webinars & Events|4 Comments
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Increasing Quality of Care Through Caregiver Training

Presented by: Erik Madsen COO Home Care Pulse What will be covered? Many providers are seeking ways to better engage their caregivers and to improve their quality of care in 2016. Home Care Pulse data suggests that one of the best ways to accomplish this [...]

Jan 13, 2016|Webinars & Events|0 Comments
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