Taking Action on Satisfaction: How to Utilize Your NPS Like a Pro
The success of your business can be summarized into how your employees and customers answer one single question: “How likely are you to recommend your current agency to others?”
The success of your business can be summarized into how your employees and customers answer one single question: “How likely are you to recommend your current agency to others?”
With the release of the 2023 HCP Benchmarking Report, we have new data and insights on how post-acute care businesses have been impacted by ongoing industry challenges, and what the most successful organizations are doing to overcome them.
The future of the post-acute care industry is at a critical juncture — where will your business fit into the future of the continuum of care? HCP’s data gives us an insider’s look into the trajectory of the industry, and what you need to start doing today to keep up.
With the release of the 2023 HCP Benchmarking Report, we have new data and insights on how post-acute care businesses have been impacted by ongoing industry challenges, and what the most successful organizations are doing to overcome them.
With the latest data on home care, home health, and hospice, post-acute care businesses are adjusting how their approaching recruitment & retention, sales & marketing, the customer & employee experience, and more to better meet the demands of the industry.
Professional caregiving offers one of the highest career growth opportunities out of any industry — but your employees don't know that. Because if they did, the post-acute care industry wouldn't rank among the top 5 industries with the highest workforce shortages.
Join HCP's CSO, Chris Magleby, Chief Clinical Officer, Linda Leekley, and Director of Marketing, Amanda Sternklar as they share how you can save more than $58,000 per year in recruitment and retention by simply retaining employees past the first 100 days.
Jun 14th - August 23rd, 2023
Join HCP for a 6-part webinar series breaking down the key findings from each section of the 2023 HCP Benchmarking Report, including sales & marketing, recruitment & retention, finance, operations, training, and the customer/employee experience.
Join Chris Magleby and Sarah Dirks as they break down Pinnacle Quality Insight’s CMS-approved CoreQ surveys and what you need to know to prepare.
In an increasingly competitive job market, with nearly 100% of post-acute care businesses feeling the impact of workforce shortages, it’s crucial to understand how you can make the most of your hiring process and get more applicants to the finish line.
Join Wendie Colvin, HCP’s Senior Nurse Educator, and Hospice Pioneer Barbara Karnes, as they navigate the complexities of the dying process, discuss the importance of training, and share how to effectively provide end-of-life care.
Are you putting all of your eggs in one basket? When post-acute care businesses integrate a diversified payer mix, there's substantial room for growth in how your business meets industry demands and delivers superior care.