Owner of Aspen Senior Care, UT
We chose to use Home Care Pulse very early on. We saw the importance of their services and wanted to know where we stood every month with our clients. We have found that our clients are willing to provide great and better feedback to a third party calling them than they were when we would call or survey them. We review every client interview that Home Care Pulse provides us each month to see where we are doing well and where we can do better.
Home Care Pulse has provided a way for us to better gauge our level of customer service. Their process also tells our clients and caregivers how serious we are about providing the highest quality care possible for each and every client.
Director of Business Development at Partners in Senior Care, IL
Recruitment and Retention are always a challenge in our industry. As the boomers age, it will be even more challenging to find enough quality caregivers to provide care for all those who will be looking for it. At Partners in Senior Care, we choose to concentrate significant effort on Retention rather than Recruitment. Thanks to Home Care Pulse, we know what really matters to our caregivers. This enables us to know what is most important to our caregiver so that we can focus our efforts in those areas and give them great job satisfaction as a result.
Thanks to the feedback and reporting we receive from Home Care Pulse each month, we’re able to make training and education meaningful for our caregivers. And with our caregivers happier and better prepared, they’re happy and able to go above and beyond for our clients.
Owner of Celestial Care, AZ
As a home care provider, our reputation is everything. Home Care Pulse has allowed us to monitor it very closely. With Home Care Pulse Certification and the Best of Home Care Awards, both of which we have received the past several years in a row, we can now show current and potential clients that we are truly dedicated to providing the best home care possible – we make sure everyone knows it.
A few years ago, I was able to acquire Celestial Care from the founders of the company after spending eighteen years with a management consulting company. Shortly thereafter, I attended my first National Private Duty Association conference. While attending the conference, I met the folks with Home Care Pulse. Because of my management consulting background, I knew the value of getting unfiltered feedback from both clients and employees. I was impressed with the methodology that Home Care Pulse utilized in the survey process. While numerical ratings are important, the real value for Celestial Care are the comments that are gathered from those who are surveyed.
Once Home Care Pulse began the survey process, Celestial Care consistently received high ratings from our clients. However, the ratings from our caregivers were another story. We discovered that our caregivers wanted a better new hire orientation, more recognition from their supervisor for their work and better support from the office staff. Because of that feedback, we implemented a more thorough orientation for new hires and more frequent caregiver team meetings where we provide them the positive feedback for their work. These team meetings also improve the relationship between the office staff and caregivers. As a result, we have lowered caregiver turnover by 25%. In addition, many of the caregivers now refer their friends to Celestial Care for employment which has resulted in higher quality applicants for us to interview and hire.
Home Care Pulse has been highly supportive and provides excellent services to their home care agency clients. They have frequent webinars and provide other resources that have helped us improve our business performance in the field, resulting in longer term clients and a more satisfied caregiver team. I can’t recommend them strongly enough!