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Measure What Matters Most!

Client and Caregiver Satisfaction services for Private Duty Home Care agencies

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Order the 2011 Private Duty Home Care Benchmarking Report!

The largest and most comprehensive study ever performed for this industry!

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Testimonial

“…The cost of each survey seemed like a small price to pay for valuable customer service data and more importantly, the opportunity to collect several written testimonials each month. Initially, we made the decision to have Home Care Pulse survey our clients because of our desire for fresh testimonials every month. We were pleasantly surprised by the value of the data provided and immediately started reacting to survey results by discussing quality improvement ideas with our staff. After two months of client survey data, we made the decision to have Home Care Pulse survey our employees as well the clients and employees at our Skilled Home Health Agency and our Staffing Agency. We are eagerly looking forward to the results. The relative small investment in these surveys has turned out to be one of the best decisions we've made all year.”  - Brian Fletcher

 

 

Become Home Care Pulse Certified

PROVE you will go the distance when it comes to providing the best in quality care!
"I wanted to take this opportunity to say how valuable your Home Care Pulse quality measurement tool is for our business. I share the results with new prospects that want PROOF of quality. I tell them that many companies talk about quality, but how do you as a consumer really know? It has become an important sales tool in our initial visits… We love it!"  - Dan Lynch, owner of a “Home Care Pulse Certified” agency.


Eliminate the guesswork for your clients and prospects.
People have choices.  In a growing industry with new agencies starting up monthly, private duty home care companies must find ways to set themselves apart from the growing competition.  Becoming a Home Care Pulse Certified® agency goes a long way in proving to clients, prospects and caregivers that your agency will go the distance when it comes to satisfaction.


Why Become “Home Care Pulse Certified”?
Your agency works hard every day to meet and exceed the expectations of your clients.  It is time to showcase this commitment.  Once you become “Home Care Pulse Certified,” we help you spread the word to your clients, prospects and employees through our professionally designed marketing tools and our online consumer website, www.homecarepulsecertified.com.  We spend a lot of time and energy educating consumers on why they should only choose a “Home Care Pulse Certified” agency.


Of course, being “Home Care Pulse Certified” goes beyond just bragging rights.   By using our leading satisfaction services, “Home Care Pulse Certified” agencies quickly become more pro-active and less re-active.  They now have a powerful and proven way to capture, measure, and trend their performance.  It becomes the keystone of their quality improvement program.   
Perhaps one of the most compelling reasons to become “Home Care Pulse Certified” is that last year our average customer grew their client base by more than 25%!   The feedback we receive from our private duty home care owners/executives leaves us without any doubt, being “Home Care Pulse Certified” does make a significant impact!  Think about it.  If you are in a competitive situation with two other similar agencies, being “Home Care Pulse Certified” can quickly become the very reason a prospect would choose you over them.


How to Become “Home Care Pulse Certified”
First, prove you care about quality by signing up for our client and/or caregiver satisfaction services. After your first month of receiving the feedback, benchmarking and trending reports, you then become “Home Care Pulse Certified.” It is that easy.  By being “Home Care Pulse Certified,” you are simply providing proof you care about quality and are pro-actively engaged in listening to the feedback of your clients and caregivers.   


Keep in mind; this is the ONLY satisfaction certification available to private duty home care agencies!   


Become “Home Care Pulse Certified” and boost your agency’s performance in all areas of your business Get Started .