Satisfaction Research Associate

Home Care Pulse is growing quickly and we are looking to add talented and dedicated people to our research team. Our Satisfaction Research Associates perform interviews over the phone with home care recipients or their loved ones and their caregivers across the country. These are not cold calls, nor are they sales calls. The interviewees are expecting your call. This position gives you the chance to make a profound difference in their quality of life by gathering their feedback, which is directly reported to their home care provider so they can improve the quality of their care.

At Home Care Pulse, our goal is to have a positive impact on the lives of millions of aging seniors and other home care recipients across North America. We do this by working closely with home care providers to gauge the quality of care they provide their clients. We do what we do because we believe that every person deserves to be cared for with dignity, respect, and love.

What we’re doing is important and changing the lives of thousands of individuals who receive home care, so we are determined to get it right and that starts with the people we hire. We pay more than many jobs in the area because we expect more. We allow flexible full-time and part-time schedules because we want you to have the freedom to pursue your education, spend time with your family & friends, and still pay your bills.

Position Requirements

  • Must be able to type at least 50 wpm* and talk on the phone at the same time.
  • Excellent phone etiquite
  • Proficient in Microsoft Office software
  • Good attitude & strong work ethic

*  You will take a brief typing test when you come in to interview so come prepared!

Flexible Schedules

Part-time and full-time schedules available.
Morning Shift – 7am-11am
Afternoon Shift 11am-4pm
Evening Shift 4pm-8pm

Generous Pay

Don’t settle for a minimum wage job. You can make $9-$11/hour. This position starts at $9/hour, but depending on performance you can earn a $2/hour bonus on each paycheck. Raises and other bonuses are also given out to top associates.

Opportunities for Advancement

There are opportunities for advancement including team lead positions as they become available. Many of our Satisfaction Research Associates and Interns have become foundational members of our management team, but most importantly we want you to enjoy your time here and leave feeling like you’ve been part of something great.

Always Closed Sundays

We will never ask you to come into work on a Sunday. That’s a promise.

Casual Dress Code

Don’t worry about getting dressed up for work. Appropriate casual dress is just fine.

Make a Difference

Make a difference in the life of people like your grandma. Who knows, maybe we’ve even interviewed your actual grandma.

If you’re looking for an easy job that simply requires a warm body in a chair, this isn’t the right environment for you. If, however, you want a well-paying job with co-workers and supervisors who believe in what they do and want to see you grow, we’d love to visit with you. To apply, please send a resume and three professional references to [email protected].