It’s About Having the Right Information

What do your clients think of your service? How satisfied are your caregivers with their jobs?  Can you prove to your prospects and referral sources that you are the best choice for private duty home care?

At Home Care Pulse, we have designed an expert third party client and caregiver satisfaction measurement program that operates in real time, drives engagement, increases client and caregiver loyalty, provides proof of quality care, and much more!

How do we get you the right information?  With a fine tuned and proven methodology.

Poll Often:
We conduct live phone interviews with approximately 10% of your clients and employed caregivers each month.  This provides constant feedback and benchmarks to help you stay connected and make educated decisions on process improvements. The experts in satisfaction feedback all agree that gathering unbiased feedback once or twice a year is simply not frequent enough to establish an effective and long standing quality improvement program.

Poll Properly:
Doing mailed or emailed surveys on your own can (1) be time consuming, (2) deliver low response rates, (3) never allow you to benchmark your performance, and (4) give you biased results.  We take the time to make personal phone interviews. Why?  The satisfaction scores of your clients and employed caregivers might surface from doing written surveys, but engaging via phone allows us to share the “why” behind those scores, giving you access to a depth of information you will never get with mailed surveys or online polls.  Plus, you are giving your clients/family members and employed caregivers a voice, which will increase their loyalty to your company.

Poll Honestly:
We specialize in the private duty home care industry.  With that expertise, we know exactly what to ask your employed caregivers and clients/family members.  It is a proven fact that employees and clients will share more honestly with a third party, providing you with more accurate information, and will save you time and money!   

The Result?

Each month we deliver powerful feedback, benchmark, and trending reports that turn the many voices of your clients and caregivers into industry comparisons, trends, and results.  These insightful reports have become foundational to our customers quality improvement programs and marketing efforts.   In fact, our customers, as a whole, grew their client base by 25%+ last year!  Based upon the 2010 Private Duty Benchmarking Study we conducted, the rest of the industry grew by 9.7%.   

We are 100% confident our services willnot only help you improve quality but also grow your agency to the next level!  Learn how to get started today!