Do you really know what your clients think of your service? Do you know for a fact that your caregivers are satisfied with their jobs? Can you prove to your prospects that you care about quality? The key to these answers is having the right information by asking the right questions from the right source. At Home Care Pulse we have designed an expert third party customer and caregiver satisfaction measurement program. The result? Our clients enjoy a quality improvement program which: • Operates in real time • Drives engagement • Increases caregiver loyalty • Increases your bottom line • Gives you action items to improve service How do we get you the right information?
We interview approximately 10% of your clients and caregivers each month. This provides constant feedback and benchmarks to help you stay connected and make educated decisions on process improvements.
Written surveys and online polls can only go so far. We take the time to make personal phone interviews. Why? The attitudes and perceptions of your clients and caregivers might surface from doing written surveys but engaging via phone allows us to share the “why” behind those attitudes, giving you access to a depth of information with a wide array of benefits.
We specialize in the private duty home care industry. With that expertise, we know exactly what to ask your caregivers and clients. It is a proven fact that caregivers and clients will share more honestly with a third party, providing you with more accurate information, a time and cost savings and a way to quantify important benchmarks.
Each month we deliver powerful benchmark reports that turn the many voices of your clients and caregivers into industry comparisons, trends, and results. You will receive important benchmarks which will allow you to make efficient, educated decisions for your clients and caregivers. Learn more about how our services can increase your business and service quality.
Stay tuned for some exciting downloads and industry information.
