Join Home Care Pulse Director of Business Development, Dee Armstrong, as he discusses the impact of a sales representative on your home care business and how to know when it’s right to hire a sales representative. Dee will also discuss the importance of utilizing your unique ability and leveraging your time to accommodate other tasks....
Get an accurate picture of your client and caregiver satisfaction month after month.
Each month we perform live telephone interviews with 10% of your clients and caregivers to gather satisfaction ratings and detailed feedback in 10 client and 10 caregiver categories. You can then use this information to more effectively manage your business.
The staff is very professional, encouraging and motivating. They are wonderful to work with. I feel like it’s family oriented and that’s why I referred two of my friends.
I receive great care, but communication needs to improve. Sometimes I don’t find out a caregiver can’t make it until right when they are scheduled and often times changes are made at the last minute.
Sometimes there is not enough communication between the office staff and the caregivers. Sometimes scheduling changes don’t get communicated fast enough or at all.
The caregivers would read to my husband and play games with him to help him exercise his mind. They were quick to reach out to him when he was in need. They not only helped my husband, but they uplifted me as well.
Without these services, Thomas would have been in his bed all day. Our caregiver has definitely improved his quality of life and have made a difference in our lives.
I appreciate the extra training and that it’s paid for, but often it is scheduled during times I can’t attend. I wish training was a little more flexible.
I chose to work here because of the great reviews I read online. The recruiting process was very good and I’m able to get the hours I need which is extremely important to me.
The caregivers do a great job of getting my mom cleaned up, washed, and fed. Some caregivers have much better training when it comes to bathing. Since we have multiple caregivers, my mom never really gets into a good system or routine.
Gather honest, detailed feedback from your clients and caregivers.
As a third party, Home Care Pulse is able to gather unbiased feedback from your clients and caregivers. In addition to gathering satisfaction scores, we also provide detailed feedback on why each score is given. Clients who are interviewed can choose to remain anonymous and all caregiver interviews are anonymous to ensure their comments are candid.
Increase satisfaction using real data to get real results.
Increasing client satisfaction and decreasing caregiver turnover starts with knowing what your clients and caregivers really think about your home care business. With detailed information on client and caregiver satisfaction, you can take action with confidence to increase the satisfaction of both your clients and caregivers.
See how your client satisfaction changes over time in 10 categories.
Your client satisfaction is comprised of many components. Trend reports allow you to better understand how your clients rate their satisfaction across ten different categories and how those scores change over time. With a deep understanding of your client satisfaction, you can make more effective decisions to improve and track the results over time.
Understand your caregivers’ needs to increase retention.
Monthly satisfaction reports help you gain a more comprehensive understanding of how your caregivers feel about different aspects of their job. This understanding leads to better caregiver retention and also allows you to track the results of your efforts month after month.
After your first month’s of interviews, you become a Trusted Provider which makes you eligible to start earning annual Best of Home Care Awards. Home Care Pulse Certified Trusted Provider represents your commitment to your client and caregiver satisfaction. Use this certification to show all those who come in contact with your business that you care about quality.
We’re integrated with scheduling software, so you can spend more time doing what matters.
Home Care Pulse is integrated with popular scheduling software providers. This means that the information we need to perform interviews is automatically updated in our HIPPA-compliant system. You won’t even need to think about it. Just make updates in your scheduling software like normal.
Receive ongoing support and one-on-one training to help you get the most out of Satisfaction Management.
Our knowledgeable support team is always ready to respond to your questions and provide the assistance you need, but we’ll also reach out to you to provide one-on-one training to ensure you get the most out of Satisfaction Management. You’ll also have access to our growing collection of support videos to help you learn about your reports and navigate the online portal.
Access our complete library of tools, videos, and other resources.
Our resource library gives you access to more than 150 resources, including webinar replays, videos, and tools to help you with caregiver retention, client satisfaction, recruitment, marketing, sales, training, and more.
Watch monthly workshop videos, download tools, and learn from industry experts.
Each month you’ll be able to watch two new workshop videos to help you utilize your Satisfaction Management reports, learn new strategies, and overcome challenges. You’ll also be able to download additional tools related to the monthly theme and participate in quarterly Q&As with Home Care Pulse CEO, Aaron Marcum, and other industry experts.