Discover what your clients & caregivers think about your home care business with detailed monthly feedback and satisfaction scores.

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Track your client satisfaction across 10 different categories and benchmark your results.

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Reduce turnover and increase satisfaction by gaining a broad understanding of your caregivers.

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Earn Best of Home Care awards based on your client and caregiver satisfaction scores and market with 3rd party proof of quality.

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Integrate your scheduling software to automatically import interviewee lists and keep them up to date.

Integration Partners
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Receive ongoing support and one-on-one coaching the help you get the most out of Satisfaction Management.

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Access our full library of resources to help you manage, market, and grow your business.

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Receive training with workshop videos and tools focused on a new topic each month.

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Satisfaction Management

Satisfaction Score Icon
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Get an accurate picture of your client and caregiver satisfaction month after month.

Each month we perform live telephone interviews with 10% of your clients and caregivers to gather satisfaction ratings and detailed feedback in 10 client and 10 caregiver categories. You can then use this information to more effectively manage your business.

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The staff is very professional, encouraging and motivating. They are wonderful to work with. I feel like it’s family oriented and that’s why I referred two of my friends.
Anonymous, Caregiver
I receive great care, but communication needs to improve. Sometimes I don’t find out a caregiver can’t make it until right when they are scheduled and often times changes are made at the last minute.
Linda, Client
Sometimes there is not enough communication between the office staff and the caregivers. Sometimes scheduling changes don’t get communicated fast enough or at all.
Anonymous, Caregiver
The caregivers would read to my husband and play games with him to help him exercise his mind. They were quick to reach out to him when he was in need. They not only helped my husband, but they uplifted me as well.
Jonathan, Client
Without these services, Thomas would have been in his bed all day. Our caregiver has definitely improved his quality of life and have made a difference in our lives.
Thomas, Client
I appreciate the extra training and that it’s paid for, but often it is scheduled during times I can’t attend. I wish training was a little more flexible.
Anonymous, Caregiver
I chose to work here because of the great reviews I read online. The recruiting process was very good and I’m able to get the hours I need which is extremely important to me.
Anonymous, Caregiver
The caregivers do a great job of getting my mom cleaned up, washed, and fed. Some caregivers have much better training when it comes to bathing. Since we have multiple caregivers, my mom never really gets into a good system or routine.
Abigail, Client

Gather honest, detailed feedback from your clients and caregivers.

As a third party, Home Care Pulse is able to gather unbiased feedback from your clients and caregivers. In addition to gathering satisfaction scores, we also provide detailed feedback on why each score is given. Clients who are interviewed can choose to remain anonymous and all caregiver interviews are anonymous to ensure their comments are candid.

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Happy client and caregiver

Increase satisfaction using real data to get real results.

Increasing client satisfaction and decreasing caregiver turnover starts with knowing what your clients and caregivers really think about your home care business. With detailed information on client and caregiver satisfaction, you can take action with confidence to increase the satisfaction of both your clients and caregivers.

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Client Reports

Market with Proof

Market to professional referral sources, potential clients, and others with third-party proof of your client satisfaction.

Use your reports, testimonials, and satisfaction scores to provide proof that your provide quality care. Share proof of quality when marketing to…

  • professional referral sources.
  • current & potential clients.
  • other referral sources.
  • your online audience & website visitors.
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Client Trend Graph

See how your client satisfaction changes over time in 10 categories.

Your client satisfaction is comprised of many components. Trend reports allow you to better understand how your clients rate their satisfaction across ten different categories and how those scores change over time. With a deep understanding of your client satisfaction, you can make more effective decisions to improve and track the results over time.

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Net Promoter Score

Learn your Net Promoter Score and see how you compare to the industry.

Testimonial Report

View testimonials from client interviews organized by category.

Proof of Quality Report

See how your clients have rated their level of satisfaction in 10 categories.

Satisfaction Benchmark

Benchmark your client satisfaction ratings in all 10 categories against the industry average.

Provider of Choice Report

Compare your scores in each category to the Best of Home Care – Provider of Choice minimum requirements for your region to track if you qualify.

Overall Satisfaction Rating

Review your combined average of all client satisfaction scores.

Client Satisfaction Percentile Ranking

Compare your performance in each category over the last 12 months against the industry’s performance during the same period.

Priority & Strength Index

Gauge your 3 strongest and weakest satisfaction categories with comments from your clients explaining their rating.

Trend Reports

  1. Caregiver Work Ethic
  2. Caregiver Knowledge & Ability
  3. Caregiver Compassion
  4. Caregiver Professionalism & Appearance
  5. Confidence Level in Office Staff
  6. Communication Effectiveness & Frequency
  7. Client/Caregiver Compatibility
  8. Service as Expected
  9. Likelihood of Recommending Services
  10. Impact on Daily Life

Caregiver Reports

Caregiver Satisfaction Benchmark

Understand your caregivers’ needs to increase retention.

Monthly satisfaction reports help you gain a more comprehensive understanding of how your caregivers feel about different aspects of their job. This understanding leads to better caregiver retention and also allows you to track the results of your efforts month after month.

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Caregiver Testimonials

Learn what your caregivers love about their job.

Gather testimonials from your caregivers and learn what they love about your company. Then share this information with referral sources, on job ads, on your website, and in other marketing.

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Caregiver Engagement Score

Learn your Caregiver Engagement Score and see how you compare to the industry.

Testimonial Report

View testimonials from caregiver interviews organized by category.

Proof of Quality Report

See overall how your caregivers have rated their level of satisfaction in 10 categories.

Satisfaction Benchmark

Benchmark your caregiver satisfaction ratings in all 10 categories against the industry average.

Employer of Choice Report

Compare your scores in each category to the Best of Home Care – Employer of Choice minimum requirements for your region to track if you qualify.

Overall Satisfaction Rating

Review your combined average of all caregiver satisfaction scores.

Caregiver Satisfaction Percentile Ranking

Compare your performance in each category over the last 12 months against the industry’s performance during the same time period.

Priority & Strength Index

Gauge your 3 strongest and weakest categories for the time period selected with comments from your caregivers explaining their ratings.

Trend Reports

  1. Training Received
  2. Comfort with Supervisor
  3. Respected by Supervisor
  4. Feedback Provided
  5. Clear Job Expectations
  6. Office Support Staff & Communication
  7. Client Compatibility
  8. Overall Job Satisfaction
  9. Likelihood of Employment
  10. Likelihood of Recommending Services

Awards & Certification

Best of Home Care Awards

Prove that you provide quality in-home care.

Best of Home Care Awards are based on the scores given by your clients and caregivers in your monthly satisfaction interviews. There is no better proof that your clients and caregivers are satisfied.

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Framed Trusted Provider

Show your dedication to providing quality care.

After your first month’s of interviews, you become a Trusted Provider which makes you eligible to start earning annual Best of Home Care Awards. Home Care Pulse Certified Trusted Provider represents your commitment to your client and caregiver satisfaction. Use this certification to show all those who come in contact with your business that you care about quality.

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Software Integration

Integration Partners

We’re integrated with scheduling software, so you can spend more time doing what matters.

Home Care Pulse is integrated with popular scheduling software providers. This means that the information we need to perform interviews is automatically updated in our HIPPA-compliant system. You won’t even need to think about it. Just make updates in your scheduling software like normal.

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Support & Coaching

Support and Coaching

Receive ongoing coaching to help you get the most out of Satisfaction Management.

Our knowledgeable support team is always ready to respond to your questions and provide the assistance you need, but we’ll also reach out to you to provide one-on-one training and coaching to ensure you get the most out of Satisfaction Management. You’ll also have access to our growing collection of support videos to help you learn about your reports and navigate the online portal.

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Resource Library

Resource Library Sample

Access our complete library of tools, videos, and other resources.

Our resource library gives you access to more than 130 resources, including webinar replays, videos, and tools to help you with caregiver retention, client satisfaction, recruitment, marketing, sales, training, and more.

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Monthly Workshops

Monthly Workshops

Watch monthly workshop videos, download tools, and learn from industry experts.

Each month you’ll be able to watch two new workshop videos to help you utilize your Satisfaction Management reports, learn new strategies, and overcome challenges. You’ll also be able to download additional tools related to the monthly theme and participate in quarterly Q&As with Home Care Pulse CEO, Aaron Marcum, and other industry experts.

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Pricing

Request Demo & Price Quote

* One-time $299 account setup fee.