Home Care Pulse provides Home Care agencies with the measurement tools to keep a pulse on caregiver and client satisfaction. In an increasingly competitive marketplace, these powerful performance measurement tools provide our clients with new ways to:

• Promote and drive business
• Improve service quality
• Increase caregiver loyalty

By partnering with Home Care Pulse you can gain a competitive edge! Select from any one of our services listed to the left to learn how you begin measuring what matters most in caregiver and client satisfaction!

Client Satisfaction

We believe the greatest achievement for a private duty agency is for your clients to be your #1 referral source. To accomplish this feat, you must keep your clients emotionally engaged in doing business with you. In other words, prove that you care about service quality!

• A measureable increase in loyalty and referrals
• Instant client testimonials (for both prospects and referrals)
• Ongoing improvements via numerical examples

Home Care Pulse’s client satisfaction measurement services will give you a way to do just that. In turn, you will see:

Also learn about our important benchmarking process to see how you measure up to your competition!

Caregiver Satisfaction

Caregiver satisfaction is a measure of how happy workers are with their job and working environment. Keeping morale high among caregivers can be of tremendous benefit to any agency as happy workers will be more productive, take fewer days off, and remain loyal.

Home Care Pulse engages with your caregivers and captures valuable feedback in a non-threatening, third party format. With this feedback you will be able to:

• systematically create a better working environment
• guide performance improvements with caregivers
• incentivize caregivers and reward them publicly
• boost caregiver morale

Also learn about our important benchmarking process to see how you measure up to your competition!

Benchmarking

Do you know how you measure up against the competition? Home Care Pulse’s powerful and insightful benchmarking reports allow you to see how your agency is performing and trending in relationship with your peers, allowing your agency to hone in on those areas that need your attention the most. With our benchmarking reports, you will also have access to new industry standards which will set your agency apart from the competition:

• Have the opportunity to be nominated for Home Care Pulse’s Best of Home Care Award
• Gain Home Care Pulse industry certification

See a sample benchmarking report and learn what kind of data you will receive in order to come out on top of the competition.