Measure What Matters Most!
Client and Caregiver Satisfaction services for Private Duty Home Care agencies
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The largest and most comprehensive study ever performed for this industry!
Testimonial
"I wanted to take this opportunity to say how valuable your Home Care Pulse quality measurement tools are for our business. I share the results with new prospects that want PROOF of quality. I tell them that many companies talk about quality but how do you as a consumer really know? It has become an important sales tool in our initial visits. And even better is the motivational tool it is for rewarding good caregivers. We love it!"
-Dan Lynch
Services
Introduction
By using our leading client & caregiver satisfaction services, Home Care Pulse customers have a significant advantage over their competition.
Our innovative feedback, reporting and marketing tools provide our customers
with new ways to:
improve service quality
increase client, caregiver and referral source retention
promote and drive business
Let us help you gain a competitive edge!
Client Satisfaction
Due to our highly effective and proven methodology of capturing and measuring client satisfaction, we can provide our customers with the PROOF they need to promote quality care. Because our program is designed to significantly improve quality, many of our customers report that their #1 referral source is their own clients/family members.
Caregiver Satisfaction
Caregiver satisfaction can be of tremendous benefit to any agency as happy workers will be more productive, take fewer days off, and remain loyal. Home Care Pulse engages with your employed caregivers and captures valuable feedback in a non-threatening, third party format. With this feedback you will be able to:
systematically create a better working environment
guide performance improvements with caregivers
boost caregiver morale
and much more
Mystery Inquiry Calls – Sales don’t increase by accident. When aligned properly with measurement and management systems, mystery inquiry calls can create a more predictable and positive sales outcome resulting from prospective clients calling about services.
Home Care Pulse’s Mystery Inquiry Service will give you a bird’s eye view into how your office staff handles prospective client calls. Our trained professional shoppers will call your agency as if they are a prospective client. This call is recorded and emailed directly to you, along with a rate sheet to help you critique the call. These powerful training tools are meant to improve the sales skills of your staff members, thus increasing the number of assessments your agency performs!
Our Methodology – Learn more about how we capture and measure satisfaction
Marketing Tools & Ideas – Click here to view some of the many marketing tools, available to our customers, that can help you promote and drive more business
Get Started Today – Ready to take your agency to the next level? Learn how to get started!