Take Your Business to the Next Level
With quality assurance and Monthly Quality Reports from Home Care Pulse, you’ll have a clear direction for your private duty home care business.
Monthly Quality Reports are easily accessed through a secure, online account. These quality reports provide you with vital satisfaction feedback from clients and employees, and trends and insights for your business. They deliver client and caregiver feedback from our Satisfaction Research Center, as well as visuals that show benchmarks and trends in your feedback. You’ll see how your agency ranks with all other agencies, where your strengths and weakness are, and what your progress is over time. Our Monthly Quality Reports also give you a summary of each completed interview, with word-for-word feedback from clients and caregivers. From these summaries you will also get testimonials, concerns, and even referrals.
These quality reports are key to understanding how your business can improve and grow. You’ll identify your strengths and weaknesses in areas such as training, communication, compassion, and management. As you review Monthly Quality Reports with your team, you’ll be empowered to take action by setting goals to earn awards and drive greater satisfaction.