Get In-depth, Monthly Feedback from Clients & Caregivers
Home Care Pulse offers the only third-party client and employee satisfaction research that is designed specifically for private duty home care agencies. This makes our research the most effective method for gathering client and caregiver feedback. As a non-biased source, we give you the in-depth feedback you need to improve and grow your business. The average response rate for our interviews is 95%.
Using proven research methods that are 100% HIPAA compliant, our specialized research associates call 10% of your clients and employed caregivers each month to capture their comments and level of satisfaction. Once a client or caregiver is interviewed, they will not be contacted for 6 months. Highly-trained associates make thousands of calls each month. Our team then screens every completed interview to ensure that you receive quality feedback from every report.
This satisfaction research program provides consistent reports every month, so you won’t have to worry about finding the time to send out ineffective surveys or make calls from your office. This feedback shows you where to focus your efforts, and gives you opportunities to increase client or caregiver referrals. Our customers get most of their referrals from clients and are able to double their business!
To see a sample of client and caregiver feedback,
download a sample Monthly Quality Report.