client relationships

  • grandfather-with-granddaughter

Mapping Your Client Journey

The concept of walking a mile in someone else’s shoes may sound clichéd, but applying this principle to your clients can have a significant impact on the quality of your services. It’s generally not the basic service offerings that bind clients to a brand; it’s the small details and positive [...]

Apr 7, 2016|Articles|0 Comments
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6 Ways to Make the Holidays Special for Home Care Clients

The holidays are upon us, and as the saying goes, “Tis the season to be jolly.” Unfortunately for many seniors, that sentiment isn’t always true. While the holidays bring joy to many older adults, they can also be a time of loneliness and depression for others. Luckily as home [...]

Dec 29, 2015|Articles|0 Comments
  • caregiver with unhappy client

5 Reasons to Let Go of a Home Care Client

Every provider has a few problematic clients who require more attention and resources than others. They’re demanding. They’re never satisfied. They stress you out. And they hurt your company. Though it may be your gut reaction to justify working with these clients (e.g. “They’re not so bad.” or “They pay [...]

Nov 23, 2015|Articles|0 Comments
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Building Relationships with the Family Members of Your Home Care Clients

For your home care business, clients are the center of all you do, and a part of being successful is building a strong and lasting relationship with them. When building relationships, it’s important to remember that you aren’t just building a relationship with clients, but their family as well. Family [...]

Mar 3, 2014|Articles|4 Comments
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