• senior woman holding a present

6 Ways to Make the Holidays Special for Home Care Clients

The holidays are upon us, and as the saying goes, “Tis the season to be jolly.” Unfortunately for many seniors, that sentiment isn’t always true. While the holidays bring joy to many older adults, they can also be a time of loneliness and depression for others. Luckily as home [...]

Dec 29, 2015|Articles|0 Comments
  • caregiver with unhappy client

5 Reasons to Let Go of a Home Care Client

Every provider has a few problematic clients who require more attention and resources than others. They’re demanding. They’re never satisfied. They stress you out. And they hurt your company. Though it may be your gut reaction to justify working with these clients (e.g. “They’re not so bad.” or “They pay [...]

Nov 23, 2015|Articles|0 Comments
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Conflict Resolution Strategies for Home Care Owners

Conflict, whether great or small, is a normal part of life and the workplace. While conflict is a necessary, and even healthy part of business, clashing personalities, pride and opposing viewpoints often take it to the point of contention, where it can end up being very negative. When this happens, [...]

Aug 17, 2015|Articles|0 Comments
  • women working with data charts

4 Ways to Use Your Home Care Pulse Reports to Improve Customer Retention

According to a study by the Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.” Despite this, many leaders neglect to make customer retention a major part of their business plans. Luckily, there are a few simple ways you can use the data and [...]

Aug 6, 2015|Articles|1 Comment
  • group of smiling seniors

How to Make a Good Impression during Client Visits

First impressions are important. According to Psychology Today, the information we gather during our first moments with a person will affect how we interpret all of their behavior going forward. If you make a bad impression, it is extremely difficult to reshape that impression into something positive later. When it [...]

Jul 23, 2015|Articles|1 Comment
  • doctor speaks with elderly man

How to Obtain More Client Referrals

Mark Zuckerberg, Facebook CEO, once said, “Nothing influences people more than a recommendation from a trusted friend. A trusted referral influences people more than the best broadcast message. A trusted referral is the Holy Grail of advertising.” This holds true in the home care industry, where 19.3% of industry leaders [...]

Jul 15, 2015|Articles|1 Comment
  • frustrated elderly man

Home Care Customer Service: How to Help Upset Clients

A company’s reputation is its life blood. A good reputation can guarantee you clients if you know how to leverage it. Unfortunately, every company takes a few hits and makes a few mistakes that can damage or even destroy their reputation. A study by Lee Resources shows that 91% [...]

Jul 7, 2015|Articles|5 Comments
  • Older-couple-using-laptop-feat

How to Make Your Website More Senior Friendly

A growing number of home care clients are turning to the web to select a home care agency, and many providers are improving their websites to accommodate that shift. The 2015 Private Duty Benchmarking Study shows that 40.5% of leading home care providers rated web sources as their top consumer [...]

Jun 16, 2015|Articles|0 Comments
  • Referral-from-health-care-professional--nurse-on-phone-[700x447]

Communicating with the Family Members of Your Home Care Clients

Regular communication with your clients is important year-round, but perhaps even more so during the holidays. This is a time of year especially centered on families, and the loved ones of those you care for may worry more than usual. They may feel that their loved one’s care is out [...]

Nov 17, 2014|Articles|2 Comments
  • Senior-woman-with-caregiver-eating-meal-at-home-[320x202]

Caring for Your Clients: Teach Your Caregivers to Cook

The average person will eat around 80,000 meals in their lifetime, which makes it easy to view meals as another item on the to-do list. For caregivers, who are usually trying to squeeze a full day of chores into a few hours, it can be difficult to spend time on [...]

Sep 29, 2014|Articles|2 Comments
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