Home Care Pulse

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4 Ways to Use Your Home Care Pulse Reports to Improve Customer Retention

According to a study by the Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.” Despite this, many leaders neglect to make customer retention a major part of their business plans. Luckily, there are a few simple ways you can use the data and [...]

Aug 6, 2015|Articles|1 Comment
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Home Care Customer Service: How to Help Upset Clients

A company’s reputation is its life blood. A good reputation can guarantee you clients if you know how to leverage it. Unfortunately, every company takes a few hits and makes a few mistakes that can damage or even destroy their reputation. A study by Lee Resources shows that 91% [...]

Jul 7, 2015|Articles|5 Comments
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What Top Home Care Providers Do Differently to Grow Their Business

As we compile our annual home care survey findings into the Private Duty Benchmarking Study each year, we like to highlight the leaders in the home care industry, those with annual revenue of $2,000,000 or more. By studying the leaders, home care owners can learn some of the secrets to [...]

Sep 2, 2014|Articles|1 Comment
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Here’s What’s Been Happening in VANTAGE Executive so Far This Year

Did you know that VANTAGE Executive members benefit from additional VANTAGE features? If you’re not an Executive member, you’ve been missing out on many opportunities to help you solve problems within your business and help it grow! VANTAGE Executive includes monthly Executive Workshops that include webinars, action plans and helpful [...]

Aug 4, 2014|Articles|0 Comments
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Why Is Performance Benchmarking Important to Your Home Care Business?

Did you know that when Home Care Pulse launched VANTAGE this month, they also released a benchmarking tool as part of the free VANTAGE Basic Account? This tool is free, and many home care business owners are already discovering the benefits of a VANTAGE Basic Account, including monthly Performance Benchmarking. [...]

Jul 22, 2014|Articles|0 Comments
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VANTAGE Begins Today: A Letter from Aaron Marcum, CEO of Home Care Pulse

The following is a letter from Home Care Pulse CEO Aaron Marcum to all Home Care Pulse customers, regarding the launch of VANTAGE, powered by Home Care Pulse. VANTAGE provides home care business owners with the information and tools they need to build a successful home care business. Learn more about VANTAGE. Today is [...]

Jul 1, 2014|Articles|0 Comments
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How to Use Best of Home Care Awards in Your Marketing

As a home care provider, your potential clients are out there, right now, struggling. They’re struggling with the idea of losing independence. They’re struggling with decreasing mobility and increasing health problems. If they’re currently acting as a family caregiver for another person needing care, they’re struggling with feelings of guilt [...]

Apr 16, 2014|Articles|0 Comments

The 2014 Private Duty Benchmarking Study Has Been Extended

Due to repetitive weather-related issues across the United States over the past few weeks, we have received numerous calls from home care business owners asking for additional time to gather their information and complete this year’s survey. To accommodate these requests, Home Care Pulse is extending the participation deadline of [...]

Mar 6, 2014|Latest News|0 Comments
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Home Care Benchmarking: What Is It and Why Is It Important?

It’s February. We’ve moved past January and the New Year. We’re beginning to look forward to spring--which, if you’re from a cold area of the country like we are, it might be a long time coming! So, how do we increase our focus this February? How can we spend our [...]

Feb 19, 2014|Articles|0 Comments
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Announcing the 2014 Best of Home Care Award Winners

The 2014 Best of Home Care Award winners have been announced. Award winners for Best of Home Care - Provider of Choice, Best of Home Care - Employer of Choice, and Best of Home Care - Leader in Excellence are broken down by state. Congratulations to everyone for their hard [...]

Jan 22, 2014|Latest News|0 Comments
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