office management

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Growing Your Home Care Business through Effective Cash Flow Management

At its simplest, cash flow management means delaying cash expenditures for as long as possible while encouraging those who owe you money to pay it as quickly as possible. Although it seems simple enough, managing cash flow can be an intricate and complicated process that greatly influences the success of [...]

Jul 6, 2016|Articles|0 Comments
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4 Ways to Improve Communication with Clients

George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” Often business owners overlook the importance of communication with clients or assume that it’s taking place without creating the actual processes to ensure it is. Good communication is the foundation of [...]

May 5, 2016|Articles|0 Comments
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The Power of Office Staff in Shaping Client Satisfaction

Branding is a composite of your clients’ impressions and experiences with your company. These perceptions are often formed early, after the first phone call or the first home visit. Though these initial impressions can be changed with time, bad impressions are hard to erase. For this reason, it’s important that [...]

May 4, 2016|Articles|0 Comments
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When and How to Delegate Work in Your Home Care Business

As a business owner and manager, it can be tempting to take on all of the company’s big projects (and even the small ones) yourself. You know what needs to be done, and you can do it effectively. However, when you do everything yourself, it’s not only bad for [...]

Jan 22, 2016|Articles|0 Comments
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Home Care Business Management: 5 Keys to More Effective Meetings

Suppose you’re a small agency owner, and you hold a meeting with five caregiver supervisors for one hour every week. If you hold this meeting faithfully every week for a year, you’ll have spent 52 hours with this meeting alone and used 260 employee hours (not including prep time). Every [...]

Nov 2, 2015|Articles|0 Comments
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Defining and Changing the Culture of Your Home Care Business

Your company culture determines the value and appeal of your company. However, despite its importance, culture can be easy to overlook and difficult to define. As you work to ensure that your company moves in the direction that you want, it’s important you understand, assess, and shape the culture that [...]

Oct 14, 2015|Articles|0 Comments
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How to Deliver Bad News with Grace

Just as success and good news are a part of business, failure and bad news have their moments too. Whether it’s giving a warning or losing an important client, on occasion every provider needs to know how to gracefully deliver bad news. This can be uncomfortable and somewhat tricky to [...]

Oct 6, 2015|Articles|0 Comments
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5 Qualities to Look for in a Caregiver Supervisor

According to a Gallup poll, companies fail to choose candidates with the right talents for managerial positions 82% of the time. Though providers want capable individuals who can lead their caregivers, they may be prioritizing the wrong qualities in their search. Studies show select characteristics define a good leader, and [...]

Sep 30, 2015|Articles|1 Comment
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How to Keep Your Home Care Office Running Smoothly While You’re on Vacation

As the holidays approach, it may be a good idea to start prepping for your holiday vacation. Whether you’re planning on spending it at home or on a beach, you’ll want to give your staff and coworkers plenty of time to prepare for your time away. To ensure that everything [...]

Sep 28, 2015|Articles|0 Comments
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How to Combat and Prevent Gossip in Your Home Care Business

Sholem Aleichem once said that “gossip is nature’s telephone,” but whether or not gossip is natural, it can be bad for business. When negative, destructive gossip starts infiltrating an office, it can quickly destroy a positive company culture. When caregivers begin talking about their clients, you also have a potential [...]

Sep 15, 2015|Articles|0 Comments
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