Our customers say it best…

"I look forward to receiving our Home Care Pulse reports every month and am always the first to open and review them.  Of course, it brightens my day to read the glowing feedback and see the high numbers; however, the more important benefit is to see the problems and complications that I might not have been aware of if not for this service.  Want to improve your already great service?  Use Home Care Pulse to find out what your customers really think!"   - Randy Hardin

“…The cost of each survey seemed like a small price to pay for valuable customer service data and more importantly, the opportunity to collect several written testimonials each month. Initially, we made the decision to have Home Care Pulse survey our clients because of our desire for fresh testimonials every month. We were pleasantly surprised by the value of the data provided and immediately started reacting to survey results by discussing quality improvement ideas with our staff. After two months of client survey data, we made the decision to have Home Care Pulse survey our employees as well the clients and employees at our Skilled Home Health Agency and our Staffing Agency. We are eagerly looking forward to the results. The relative small investment in these surveys has turned out to be one of the best decisions we've made all year.”  - Brian Fletcher

"I wanted to take this opportunity to say how valuable your Home Care Pulse quality measurement tools are for our business.  I share the results with new prospects that want PROOF of quality.  I tell them that many companies talk about quality but how do you as a consumer really know?  It has become an important sales tool in our initial visits.   And even better is the motivational tool it is for rewarding good caregivers.  We love it!"  -Dan Lynch

“… The surveys have been a terrific tool to help us identify areas of weakness that need to be addressed, and happily, they have also confirmed the things we are doing right.  We are always excited to read a testimony from an employee that says they “love being an Angel!”  - Kelly Chambers

“Home Care Pulse has given us an inside perspective in to how are clients feel and how our caregivers are being treated, that we would normally not be able to obtain.  We look forward to this inside information and address each concern with our staff, then act on the concerns immediately.  As we approach our 10th year in business it's essential to keep quality in place with over 100 employees in a very concentrated market. It truly sets us apart.” – Susan Dost

"Home Care Pulse has been a great asset for Family Bridges. Each month through the surveys they conduct, our message we strive to send to our clients and employees is reiterated. The surveys show we really care about the satisfaction of both our clients and our employees and the feedback we receive are very helpful for management and our operations staff."  - Michael Garfunkel

“…In the past I always wanted to do quarterly or at least bi-annual surveys but they always seemed to fall between the cracks and not get done...I also like the way the results are compiled.  They are easy to read and I pass them on to my office staff so they can see what needs improvement, if any…” – Stephen Novak

“…When I am meeting with a prospective client I can provide feedback summaries which gives the client confidence that our services will live up to their expectations.  Our care recipient’s families view our interest in their feedback as a very positive thing...This is a great program, well worth the minimal cost!” - Jill Stewart

“Home Care Pulse has been an excellent tool for our company. Having previously used another client satisfaction surveying company, I can say with confidence that Home Care Pulse has been the right choice for us! The interviewers ask our clients questions that directly pertain to home care services which have allowed us to obtain valuable information on how we can improve our services. We are also very pleased with the amount of information the interviewer gets.  Rather than just having a rating, we get comments that offer more insight into our client or family member's thoughts.” - Jennipher Ama

“I am happy that we have contracted Home Care Pulse as our third party surveyor. Our clients and caregivers have expressed gratitude in showing that we care about them by having a third party vendor conduct these surveys. You can see where we need to improve and what your caregivers and clients really think about you. It is a very good marketing tool to potential clients and referral sources. The data adds validity to our agency caring about quality. The reports are easy to read and understand; I like the fact that we can add open ended questions on the surveys;  so those burning questions we have can now be answered.”  Vikki Kalitsi

"Because our goal is ultimate client service, we feel that Home Care Pulse helps us to achieve this with unfiltered feedback from our clients and their families. Home Care Pulse gives us impressive reports and a professional service."  - Sally Olin

“I just want to let you know how happy we are with Home Care Pulse.  We all look forward to reading and discussing our monthly email!  We use both the Customer Surveys as well as the Employee Surveys.  It is always so informative to get such real and unfiltered information from our clients and caregivers.  In an instant, we can see if there is a problem but more often than not, we get unbiased confirmation that things are going well. It is so valuable to know what our caregivers really think.  We have been able to make a little change here or there and see the improved results by the next month.  Home Care Pulse is great for customer satisfaction as well as caregiver retention!” – Laurie Miller

"Home Care Pulse has allowed us to continue to provide our clients with a
level of care, which meets and exceeds their expectations.  From a management
view point, it gives us the information we need to measure each caregiver's
performance; which is important during reviews."  - Randy Walden

“Since using Home Care Pulse to do our surveys, the information we have received back has been much more useful to us than the paper surveys we had been mailing to our clients…I look forward to each month’s survey results…” - Makaylaa Powers

We are new to Home Care Pulse, but we have already been impressed with the information gathered, the analysis, and the format.  The information was very helpful; we were able to address a client concern that we were unaware of before, and have used some of the feedback from both clients and caregivers to tweak some of our processes.  We are looking forward to the next report!  Thank you for an excellent product and the good work! - Karen and Tony Rivero

Before Home Care Pulse, I believed I knew how my customers perceived our services.  Although I was pleased to learn that our customers were generally happy with our services, I received a few surprises along the way.  The level of detail our customers are willing to share with HCP has revealed blind spots in our quality that we would not have otherwise uncovered. Measuring our results, month to month, has also shown us valuable trends in our performance.  This has helped us laser our customer service focus while receiving instant feedback.  HCP has been instrumental in helping us strengthen our current client relationships by helping understand what matters most to our clients. - Julie-Ann Parrott

We've had your service for four months and we've learned an amazing amount of information about our clients as well as our caregiving staff.  Recently we implemented a Quality Management Program and the surveys have been a valuable resource for us.  We appreciate your service! - Tandi Dawson

"We just wanted to thank you for your fine services. The feedback we receive each month is timely and extremely helpful to us. I'm impressed with how clients and their family members will open up to Home Care Pulse and let you know things that we wouldn't otherwise hear. We love the detail and the charts. You guys are top-notch!" – Gary Staples