Owner of Aspen Senior Care, UT
We chose to use Home Care Pulse very early on. We saw the importance of their services and wanted to know where we stood every month with our clients. We have found that our clients are willing to provide great and better feedback to a third party calling them than they were when we would call or survey them. We review every client interview that Home Care Pulse provides us each month to see where we are doing well and where we can do better.
Home Care Pulse has provided a way for us to better gauge our level of customer service. Their process also tells our clients and caregivers how serious we are about providing the highest quality care possible for each and every client.