#5: Take advantage of any available mobile apps. (SmartCare)
We live in a mobile world today – everyone is on the go.
Top home care providers see increased staffing, sales engagement, scheduling, and operational efficiencies using mobile app technology that gives each user the right access to their workstreams.
If your software provides a mobile app, make sure all staff are using it to increase engagement, promote faster responses, and improve efficiency.
#6: Implement a caregiver reward program to increase caregiver retention. (SmartCare)
Research shows that offering rewards for behaviors like on-time clock-ins, covering difficult shifts, and other ideal behaviors improves employee engagement and reduces missed shifts that an agency might need to cover suddenly.
Some platforms offer automated reward systems to make this easy. Taking advantage of this system within your home care software eliminates the burden of tracking and increases caregiver satisfaction and retention.
#7: Take advantage of any options to customize the interface to make it more user-friendly. (AlayaCare)
If a home care software is too difficult to use, no one will use it. It’s important that you simplify your software for your team.
Visual cues such as color coding can go a long way in making it simple to see visit statuses, while drag and drop functionality enables quick scheduling changes.
Furthermore, having multiple views to sort based on departments, geographies, service lines – and even deeper into daily, week, monthly, or episode views – is an effective way to improve your processes.
Such flexibility allows people to align their schedules with personal preferences and ultimately goes a long way in improving both productivity and the client experience.
#8: Use your software to match patients and caregivers based on distance/location. (HHAeXchange)
There’s a lot that goes into client and caregiver matching, but another thing to consider is distance and location. In order to minimize commuting time, and help improve your caregivers’ overall schedules, most scheduling software have a feature that allows you to measure this.
#9: Understand all the features your home care software offers. (SwyftOps)
Most software platforms in the home care industry will provide several “bells and whistles” in terms of features. Using every feature offered is typically not necessary or realistic; however, every user should be aware and understand the various features included in their subscription.
Finding that “sweet spot” of features which will create efficiency and operational fluidity, and overall will make life for all team members easier while saving valuable time.
One of the main goals of any home care agency is to grow and expand operations. With that being said, as your needs adapt, your software platform must grow with your agency.
#10: Implement management of schedule generation to varying and multiple payor authorizations. (KanTime)
Patient care is often governed by multiple authorizations, either from the same payor or multiple payors that require utilization. If your software handles this in the background to scheduling staff, you’ll see a huge benefit.
It’s also important that you take advantage of the ability to automatically split the invoice generation by payer and authorization after the services are provided. This configuration makes it easier for the agency to send and collect the right amount of money from the patients and payers without massive manual effort.
Home Care Scheduling Software Integrations
Home Care Pulse is lucky to integrate with some of the top scheduling vendors in the home care space.
All the companies listed above are fully compatible with Home Care Pulse’s survey platform, meaning that client/caregiver rosters will be automatically synced, allowing users to avoid unnecessary time spent updating individual records.
If you haven’t yet integrated your home care scheduling software with a surveying platform, we’d recommend this as a good place to start.
Capturing great feedback and insights from your clients and caregivers is as easy as connecting your home care software, and the integration allows you to keep your interviewee lists up-to-date automatically.