Studies show that interviews predict job performance; however, not all interviews are created equal. Carefully selected interview questions can make the difference between hiring an employee who’s rehearsed versus one who’s actually ready. With caregiver turnover on the rise, it’s especially important for home care providers to hire quality employees right from the get-go. One way to ensure that you find these valuable recruits is by choosing questions that filter for excellence. These four key question types, when used in balance, will give you a well-rounded view of your interviewee’s qualifications and personality.
Below are four different types of caregiver interview questions to guide home care providers in the interview process:
1. Direct questions
These questions, as their name suggests, get right to the point. “How do your skills qualify you for this job?” “What experience do you have working with clients with Alzheimer’s?” Straightforward questions aren’t usually a challenge to the interviewee, but they should help you to understand the caregiver’s background and skill set. This is also a great way to identify if the potential caregiver will be a great fit for your home care agency.
2. Behavioral questions
The idea that old habits die hard is the root of behavioral questions. If you have acted a certain way in the past, you’re likely to act the same way in the future. For this reason, behavioral questions ask about past situations to try and predict future work potential. For example, “Describe a time when you faced a difficult client and what you did to resolve the problem.” These questions tend to look more at personality and interpersonal conduct of the caregiver rather than specific skills.
3. Hypothetical questions
While behavioral questions refer to the caregiver’s past actions, hypothetical questions look at possible future situations. “What would you do if your client didn’t want to take her medication?” “How would you react if your client began to shout at you?” These questions measure how the caregiver’s past experience could be applied to their future work in the home care industry and determine if they would act appropriately in a difficult situation.
4. Skills questions
Skills questions and tests are used to measure very job-specific knowledge and skills. While some companies choose to use pre-employment tests to evaluate these areas, targeted interview questions can also help. These questions can address what to do in case of a stroke or the basics of medication management to ensure that your caregivers have the knowledge necessary to get started.
Other Caregiver Interview Questions
What skills can you bring to the table that other caregivers can’t?
What did you like or dislike about your previous job?
Why did you leave your previous job?
What are three positive things your past clients would say about you?
How do you want to be rewarded/recognized?
Describe your career goals.
How long do you expect to work for this home care agency?
What do you know about our home care agency?
What do you find most rewarding about being a caregiver?
Can you perform CPR?
Do you know to cook according to special health requirements?
Are you comfortable performing care/hygiene tasks for an elderly client?
Tell me about a mistake you made while caring for a client and how you handled it.
Are you able to work the hours needed?
Do you have a driver’s license? Do you have reliable transportation and insurance? How far can you drive to visit clients?
Are you willing to go to all caregiver training sessions?
Do you smoke?
Is there anything in the job description you are uncomfortable doing?
The interview process can be exhausting and at times frustrating, but if you ask the right questions, your caregiver interviews can be a time to discover employees who will aid your company for the time to come.
Our client satisfaction management program can help you identify which new hires are providing the best care for your clients so you can identify problems and help the caregiver receive quality training.