Shift offer functionality is a way for caregivers to access and accept available shifts in real-time. These would typically flow through mobile messaging alerts – giving caregivers the flexibility to pick up additional client visits if the timing fits that day or that week.
As we turn then to the data agencies can generate shift offer reports that go a step further and track the rates of acceptance and rejection by individual caregivers. This can illuminate a nurse or HHA who may be overworked or simply unmotivated – and managers can in turn be proactive about getting their schedules in better balance. Such metrics also become valuable from a human resources perspective, providing an audit of the number of additional hours offered, or even supporting misinformed unemployment claims.
Financial departments understandably pay close attention to margins to ensure the profit to revenue ratio is sound. Here, metrics from the arena of scheduling can inform several reports with specific perspectives on how an agency is performing on many levels.
For example, it’s possible to pull gross margin reports complete with caregiver mileage and overtime hours. Or you could assemble margin reports for every single visit in a day or a week or a month. These metrics can offer a close lens on what client visits in any particular district or zone are costing at the margins of spreadsheets – where, over months and years, an agency’s bottom line is bolstered or weakened.
In today’s climate, many agencies are considering mergers and acquisitions as a strategy for growth. For those positioning themselves favorably to be acquired, the greater the margin, the greater the multipliers will be. So it’s important to ensure your software is sound in being able to quickly and intuitively pull the data you need to demonstrate your consistent value.
#4: Location or department performance
Tracking the total number of visits and hours of service can be about much more than electronic visit verification (EVV). If agency leaders have accurate intel on how a particular location or department is performing, they can proactively catch anomalies long before they spiral into thornier and chronic issues.
Scheduling metrics can be used to populate robust reports that reveal how each department or location is tracking, as well as specifics around HHA and nurse hours, and much more.
The more offices an agency has, the more valuable these metrics become, offering greater insight areas or specific services experiencing high or low demand. This in turn informs better business decisions that will have a tangible positive impact.
For example, if one location is getting less traffic than another, you can look to invest in marketing efforts or make different hiring decisions to boost performance. It’s also valuable to be able to look at these metrics on both a corporate level and an individual level, to see everything from revenue and where clients are being referred from to visit counts and hours clocked.
#5: Referral sources by client revenue
Gaining a holistic view of a client pipeline and referrals over months or years can offer an important look at exactly where your clients are coming from, when, and through whom. This is particularly valuable as it allows you to see what referral sources provide you with the best revenue across departments and/or locations. Knowing, for example, which hospital sends you the most cases – resulting in the highest number of scheduled hours – is a meaningful insight that can help you nurture that client pipeline further – or help determine how to boost revenue amongst other sources, too.
For example, are clients finding you online primarily via your website or through a search engine? Are family and friends or other clients themselves responsible for sending new business your way? Are health-care practitioners in the community sending clients your way? Why – or why not? Tracking the pace of new clients over time through your scheduling software can help you spot lucrative trends and make informed business decisions, ensuring full visibility into the revenue attributed to your network of care.