Pairing the right caregiver with the correct client is about more than open schedules; you need to find individuals who will click.
As a home care owner, how do you maintain the happiness in your business? What do you do if a client or a caregiver is unhappy or unsatisfied with their care? Balancing the internal operations of the company like scheduling or billing can be difficult when you have a client and a caregiver who just aren’t getting along. Pairing the right caregiver with the correct client is about more than open schedules; it’s about knowing the specific needs of your clients and knowing the personalities and skills of your caregivers. You need to find individuals who will click.
Lucky for you, we put together a list of 5 things you should consider when matching a client’s compatibility with a caregiver.
#1 – Language and Culture
Communication is key. If your client and their caregiver do not speak the same language, you cannot expect this pairing to go well. If caregivers and clients are unable to communicate effectively with each other, there will be frustration and dissatisfaction on both sides. Another factor that plays in is culture. A caregiver may not understand the culture of their client and how sacred some holidays are. Also, if your client needs help cooking and your caregiver is not familiar with a particular style of cooking, they may not know the correct ingredients to use. Make sure your client or caregiver will be in a situation where cultural differences could create frustration.
#2 – Gender Roles
Some clients might feel uncomfortable if a member of the opposite sex is their caregiver. A female client could have an issue with having a male caregiver. She may feel as though she could relate to a female caregiver better and a female might fit her needs better. The same can be said for male clients and female caregivers. Listen to what your clients prefer and select the best caregiver for them!