#5 Offer daily pay solutions
Throughout the industry, bi-weekly payroll is the norm; however, with the increased need for competition, agencies are starting to meet their caregivers demands more closely.
With retention being one of the most difficult aspects of home care to nail down, home care agency owners have been willing to try new options – including daily pay. As highlighted by Home Health Care News, “These…companies have seen on average a 50% reduction of annualized turnover among the population of daily pay users. The story is very clear: daily pay is a benefit that caregivers are willing to stay for.”
Caregivers face many difficulties in the workforce. Because of a mix of low income and fluctuating hours, the median annual income is less than $14,000 – and with the low income, comes an increase in poverty rates. Almost 24% of caregivers are living below the federal poverty line, which is almost 2.5 times more than the percentage of poverty for all U.S. workers.
Caregivers are continually seeking places of employment that can be more competitive in their payroll model, and with the idea of daily pay popping up more throughout home care, caregivers are looking for agencies that will adapt.
While daily pay can seem like a nightmare to administer, it’s important to note that daily pay companies will take care of the logistics for you. Additionally, most agencies that commit to daily pay allow caregivers to opt-in and the daily pay vendor includes a small transactional fee for the caregiver when they use the service.
Maybe it’s time for your agency to consider a daily pay solution?
#6 Provide continuing education
Training provides a way for caregivers to develop themselves in what some people might otherwise see as a dead-end job. And not only that, but caregivers also tend to be more successful and engaged when they have goals and ongoing opportunities to stretch themselves.
Home care agencies that build custom, targeted training programs increase their ROI in three important ways. Benefits include increased referral, improved client satisfaction, and reduced caregiver turnover.
You could also consider providing your caregivers with the option of specialty learning depending on if your agency wants to highlight targeted care. Specialized learning paths are a great tool for helping your caregivers to expand their knowledge. These paths include pre-built sets of curricula focused on all the common conditions that caregivers may encounter during their typical work schedules, including Alzheimer’s and dementia care, infection control, behavioral health, preventing readmissions, palliative care, and restorative care.
#7 Prepare caregivers beforehand
One of the top ten complaints from caregivers, as assessed in the 2020 Home Care Benchmarking Study was that caregivers felt they were being sent into cases without adequate introductions or care plans established beforehand.
Caregivers agreed that detailed up-to-date care plans were a must and that being introduced to new clients by a supervisor would be preferable before any initial contact.
Going into any situation with concerns or lack of clear understanding is stressful all around, but even more so when you will be spending hours on end caring for their needs.
Make sure your agency is giving these introductions the time they need. It will vary from agency to agency but start with reviewing the care plan together, providing directions to the home or place of care, and evaluating any of the client’s specific concerns.
Keeping your caregivers happy
As an agency owner, it’s likely you have a high-level overview of daily operations, but when you take the time to dig a bit deeper, there will always be room for improvement on the ground floor.
All in all, the most important part of your home care agency is the people who run it (caregivers); however, it’s not just a give and take scenario. By making small tweaks or even large changes to your agency based on what your caregivers want, you’ll see a drastic change in many areas, including productivity, retention and recruitment, client and caregiver satisfaction, and business growth overall.
Make sure you’re recognizing the value of your caregivers. They should always be your top priority.