While the list of metrics and data you could be tracking is endless, we highly recommend starting out with hospital readmission rates and what might be affecting any fluctuations in those numbers.
One of the most critical ways that home care agencies add value to the care continuum is by reducing the number of clients readmitted to hospitals.
Begin by first noting your care with a new client – When were they admitted? When were they discharged? You can track this by simply using an Excel spreadsheet or your scheduling software.
Then assess their risk for hospitalization. What is their likelihood of going back to the hospital? If there is a great risk of this, there are a few steps you can take such as wellness checks, follow-up doctor’s appointments, and more frequent medication reminders.
To track hospital readmissions there are a few tools you can use. Most scheduling software provides you with the capacity to do so or allows you to make custom fields to track on your own. You should also be noting any trends that continue to pop up to help target those for the future.
With the risk of readmission, every client should be given an individual care plan that takes into account any specific factors that could cause it. Evaluating each case on an individual basis will significantly reduce readmissions.
It’s easy to see why value-based care is the next big thing. In an industry where you’re caring for clients with critical needs, the quality you provide should be a priority, which isn’t necessarily hand-in-hand with the fee-for-service model.
With home care constantly changing, you might be wondering where to go from here. Aside from closely watching your metrics, you’ll want to survey your clients to see where you’re succeeding and where you might be falling short. Using surveys will also allow you to learn more about some of the current outcomes and results of your services.
The bottom line: Focus on the care you’re providing rather than the quantity of those you’re serving and any next steps you take will fall in line with value-based care.
Stay tuned for next Thursday’s blog, as we dive into part two of the biggest changes coming in home care. We’re going to be discussing why you need a differentiator and how to implement it. You won’t want to miss it.