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We’re Home Care Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management.

It is easy for all healthcare providers to be “givers” and share their compassion willingly as they care for patients and families. But what about the professional home care and hospice caregivers who create these amazing impacts on all of their patients and families. Are we checking on them?

I recently wrote a course about Alzheimer’s Disease and Related Dementias. In the course, I decided to be different with my writing style and follow the course of Grace, a fictional patient who learners will follow along the path of her disease process.

Grace’s daughter Shelby is a character in the course as well, and much of my content centered around how Shelby was experiencing the disease process and how to respond to her mother’s condition. Grace had a private home care aide who later followed her to an assisted living, and Grace also received home health and hospice services as the storyline grew.

Having a grandmother who passed of Alzheimer’s disease and having served myself in many team roles in home health and hospice, I knew how to express the value that these post-acute professionals provide. As I continued to write, I put a lot of thought into conveying how to address the mental health of Grace and other patients struggling with dementia symptoms, as well as the mental health of the daughter caregiver Shelby.

As I was wrapping up my writing, I decided to stop and go back. What did I forget?

I almost forgot to write about how the professionals helping to take care of Grace needed support.

Self-care and the protection of your own mental health is important for everyone. Typical nurse that I am, I focused on caring for the patient and family and almost forgot to address the professional caregivers that also need support! Nurses do the caring, they don’t get taken care of!

It is easy for all healthcare providers to be “givers” and share their compassion willingly as they care for patients and families. But what about the professional home care and hospice caregivers who create these amazing impacts on all of their patients and families. Are we checking on them? Are you addressing the mental health of everyone on your patient care team? The patient? The family and loved ones? Plus the professional caregivers?

May is Mental Health Awareness Month, but everyone deserves to have their mental health appreciated year-round. If the old adage “it takes a village” is true, is everyone in the village being looked after? This month, more than ever, what can you do to make sure every member of your home care or hospice team is supported mentally in the workplace?

Check In and Recognize the Symptoms of Stress

Start simple and check in. Ask your staff, “how are you really doing?” According to the CDC, symptoms of stress may include:

  • Feeling angry, irritated, or in denial about certain things 

  • Feeling anxious or worried 

  • Feeling helpless or ineffective 

  • Lacking motivation, feeling overly tired 

  • Feelings of being overwhelmed and unable to “keep up” 

  • Feelings of sadness or depression 

  • Problems sleeping at night 

  • Problems concentrating or poor work performance

     

If your staff has obvious signs of stress or admits to hiding these symptoms, dig deeper and ask, “can I do anything to help decrease your stress at work?” Obviously, stressors at home are not under your control, but workplace stressors may be identified and even fixed with new resolutions.

What can you do as a leader of your home care or hospice team?

  • Encourage an open discussion of work-related stressors amongst your team 

  • Identify the factors that may be contributing to the stress and whether they are modifiable 

  • Welcome suggestions on resolving stressors and make your team part of the process to improve themselves as a unit 

  • Ensure every team member knows how to access mental health resources available in your workplace or community for the stressors that you cannot fix, such as home-life stress

     

Are you doing okay?

I managed a hospice aide named Mary who had a work stressor that was definitely affecting her mental health, and I never realized it until I finally asked, “are you doing okay?”

A few weeks earlier, her favorite patient passed away. We did our typical condolences to the patient’s family and the daughter was scheduled for bereavement counseling. When we discussed the patient’s passing as a team, everyone gave thanks for this sweet lady and agreed that her death was “good,” with her comfortably passing with her daughter at her side. Hospice did their job and the team felt fulfilled in their duties.

But Mary was very quiet during that meeting. The week got busy, and so did the next one, so I didn’t think to check in with Mary. One day, she was in the stock room, and I noticed she seemed different, very quiet and distracted as she mindlessly stocked a shelf with briefs and wipes.

So I asked, “are you doing okay?” She said, which surprised me, “You know, I’m not.” Mary proceeded to tell me that not only did the passing of that patient in particular trigger emotions for her, but she also had several deaths and a big territory change to her schedule in the last month.

Feeling Stressed and Mentally Overwhelmed

Mary finally talked to me and explained how she was feeling, because I asked. After having her sit down with me, we actually came up with a smarter schedule for her. Fortunately, she was not experiencing a level of compassion fatigue that required counseling or anything additional. Mary was just stressed and mentally worn down from the job she did every day.

We all know that it is hard to work in healthcare. Professionals do get attached to their patients, and they can feel the stress when a patient may be experiencing a change in their condition or function and require additional care, or if they have new symptoms or behaviors that require management.

From a home care aide to a home health physical therapist to a hospice nurse, every professional has a job to do. I told Mary, it’s okay to be overwhelmed in your job sometimes, it happens to all of us—patients and caregivers included. It’s okay to feel stressed, but you can take steps so your own mental health doesn’t suffer. Changing Mary’s schedule and letting her verbalize her stressors made a huge impact, and she returned to her old happy self a few weeks later.

I wanted Mary and the entire team to feel supported, not only by me, but by things that they could do for themselves and for each other. It is not always feasible to ask every staff member, “Are you okay?” Take this Mental Health Awareness Month as a starting point to help your staff to take care of themselves.

Tips for Effective Self-Care:

  • Take Care of Yourself: Whether it is taking a daily walk, planning 15 minutes of exercise, or dedicating time to a favorite hobby, plan time for yourself away from work. Stress can be relieved by taking even a few minutes every day to reflect on things you enjoy doing for yourself. 

    • “I’m going to go home and walk the dog every night before dinner.” 
  • Make Smart Decisions: Understand how your job role affects your team, including patients and families. If there is something you can do differently to improve your workflow, talk about it and investigate to make it happen. Make smart decisions to help reduce everyone’s stress, ease difficult situations, and promote quality care. 

    • “I’m going to ask my coworker if they need help when I finished early for the day, because I know they have been busy and I have the time.” 
  • Stay Positive: Celebrate good days and enjoy little things that bring happiness to your patients, their loved ones, and your team. Celebrate your job and your role. Remember that your attitude is reflected in your care.  

    • “I’m going to send a message to the nurse that got a compliment from the patient that I just visited. They said they love her and maybe she needs to hear that today.” 
  • Relieve Your Stress: Try relaxation and stress relief techniques, such as aromatherapy, breathing exercises, meditation, or visualization. Take a moment to calm your tension and re-focus your energy after a difficult time instead of dwelling on anxious situations. 

    • “I’m going to spend 5 minutes in my car listening to the radio before I go home for the day, to re-center myself.” 
  • Support Each Other: No matter how you are involved in caring for a patient, support the entire care team. Patients, their loved ones, and home care and hospice professionals all need reassurance and encouragement. Acknowledge that care tasks can become difficult and frustrating. Find unique solutions to increase support during hard times.

    • “My patient is declining and needs more help; I’m going to remember to tell the daughter who has been visiting more that she is doing a good job caring for her mom.”

As a final task this month, how about taking time for your staff to share stories of their favorite patients and why the patient made an impact on them, or how they made an impact just by caring for them? Make a meeting, schedule a lunch, even do a remote event dedicated to acknowledging those positive experiences that all caregivers find rewarding. Let them share stories.

Sometimes in our challenging healthcare landscapes, we may forget to “check in” with each other and remind each other why we are in these careers that we chose.

There is a beautiful quote by Maya Angelou that sums up what every healthcare professional, no matter your role or industry that you serve, can relate to: “As a nurse, we have the opportunity to heal the heart, mind, soul and body of our patients, their families and ourselves. They may forget your name, but they will never forget how you made them feel.”

Remind your team that you value their mental health and keep that compassion for their wellbeing flowing this month and always.

Learn more:

We’re Home Care Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management.

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4 Comments

  1. Sheila Clark May 25, 2022 at 2:26 pm - Reply

    Home Care Pulse, thank you for this! Great timing and so needed.

    • Julie Redd June 1, 2022 at 4:56 pm - Reply

      We agree! Thank you so much for reading, Sheila!

  2. Jamie Wilson June 9, 2022 at 4:58 pm - Reply

    As important as mental health is, it plays a big role in how we handle stress, relationships, and emergencies in the workplace. Huge thanks for your valuable content.

    • Julie Redd June 14, 2022 at 4:01 pm - Reply

      Well said, Jamie. We are so glad this was helpful!

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