How to Keep Operating In A COVID-19 World, According to Medical and Legal Experts

To succeed, agencies need to approach the crisis as if it were the new normal and establish clear operating protocols and strategies that could be sustained indefinitely.

The longer that COVID-19 lasts, the more it seems apparent that the crisis is unlikely to end in a clean, orderly fashion.

It will most likely vary strongly between local areas, and while social distancing measures may effectively eradicate it in some areas, it will likely persist in many others until a vaccine is discovered and effectively distributed.

It’s also important to consider that COVID-19 will likely remain a concern for organizations working with seniors long after things return to normal for other service industries.

Altogether, home care’s future is bright; the COVID crisis has shined a spotlight on home care providers and established the home as the ideal setting for care. Alongside many other organizations, we anticipate a coming rise in demand for home care services.

However, it’s become clear that home care agencies that are simply “getting through” the crisis will struggle if it persists too long or if society fails to return to normal in the expected fashion.

To succeed, agencies need to approach the crisis as if it were the new normal and establish clear operating protocols and strategies that could be sustained indefinitely.

Not All Information is Created Equal

While COVID-19’s origins have been repeatedly proven to be natural rather than manmade, one of the greatest challenges of the COVID crisis is manmade in origin: misinformation.

From viral YouTube videos by discredited doctors to false treatments being propagated by political leaders, misinformation has run rampant during the COVID crisis.

It’s particularly important that those tasked with caring for our elderly population see information from the right sources during this time so that they can make properly informed decisions to protect our vulnerable populations.

Free Training For Managers On How to Operate A Home Care Agency During COVID-19

We’ve worked with a team of legal and medical experts within the home care industry to create a set of recommended operating protocols for home care agencies. These protocols were developed primarily by Home Care Pulse and Littler with the support of the HCAOA, NAHC, and PDHCA.

The resulting training, which also leans heavily on guidelines by the CDC, OSHA, WHO, and other reputable organizations, is free and accessible to all home care professionals.

Rather than attempting to cover the material in a blog and risk excluding important information, we’d encourage you to access the information free on our e-Learning portal.

The training is designed to help home care agency management teams set the proper protocols and guidelines in place to manage operations during COVID-19 for as long as is necessary, whether things return to normal soon or remain challenges for months to come. The content will be updated as new training becomes available.

  • Agency Management Action Steps

  • Agency Communication to Clients/Patients

  • Agency Screening of Clients

  • Patient/Client Training and Instruction

  • Direct Care Worker Communications/Training

  • Direct Care Worker Action Steps

  • Personal Protective Equipment

  • Response to Suspected COVID-19 Cases

  • Steps to Take if a Client/Patient has Tested Positive

  • Additional Positive COVID-19 Cases in the Home

  • Steps to Take if A Direct Care Worker is Diagnosed

  • Ways to Preserve PPE Supplies

  • Contingency Planning for Staffing Shortages

  • Ways to Cope With Stressful Situations

  • Appendix and Other Resources

Access Recommended Operating Protocols for Home Care Agencies (No charge)

For additional guidance and training, we also recommend our free coronavirus training for caregivers. Both trainings are available through the e-Learning platform of In the Know Caregiver Training, which whom we recently merged.

If this information is useful to you, we invite you to share it with other home care professionals who may benefit from it. 

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