What’s in Your Garden?
Culture can be defined as the way people in your organization think, feel, and act, based on what they see each other doing. It includes the attitudes that employees learn from each other, the habits they develop (for better or for worse), the behaviors that are accepted as normal, and the priorities that are accepted as most important.
Think of your home care agency’s culture as a garden. Properly cared for, it will be a neat, well-ordered space full of plants that are nice to look at it and good to eat. Without the proper care, some useful plants may still grow, but they will be scattered and mixed with weeds and plenty of unwanted plants. Either way, plants will still grow in your garden. The question is whether you put in the time to help the right plants grow.
Understanding and defining your organization’s culture means you don’t have to passively accept the way that people in your organization act. It means realizing that you can influence and shape the mindset and behaviors that become the norm.
Properly cultivated, a great culture will teach your employees to take great care of your clients (and each other), attract more great employees because of its reputation as a place people love working, and even help reduce your caregiver turnover.