Invest in your staff’s development.
Your office staff, in some ways even more than your caregivers, are the lifeblood of your agency. Anything you can do to invest in their learning will pay off as they become more confident, more capable, and more engaged in their roles.
Investing in your staff means various things. First, it ties back to the principles of hire less, pay more. Be willing to pay more than most agencies to get the right people. Even if money is tight (which it usually is), make every effort to make competitive salaries a top priority.
Second, it means taking the time to thoroughly train them. Don’t skimp on making sure they have the knowledge to thoroughly do their job, and make yourself or another senior staff member available to staff members who are still learning their roles so that they can ask questions.
Third, facilitate opportunities for their learning. Depending on the role and the circumstances of your company, this could include paying for them to take online training, sending them to conferences, or even providing tuition reimbursement. Talk to your staff and learn what you can do to support their continuing education (both formal and informal)—you might be surprised.
Fourth, commit to helping them achieve their career goals. Understand the trajectory they’d their career to take and support them as they make plans to achieve their goals. As much as possible, make a career ladder available to them at your agency so that they have room to grow with your organization.