How does your hospice agency approach staff education? Research shows that access to continuing education plays a crucial role in satisfaction.
How does your hospice agency approach staff education? Do you see staff education as valuable, contributing to the health of your organization? Is it a tool to increase financial health or do you consider it as nothing more than a drain on your finances?
Research shows that access to continuing education for nurses plays a crucial role in staff satisfaction.
A recent Accenture study looked at the effectiveness of Cigna’s employee education reimbursement program. Participants in the program had a retention rate 8% higher than non-participants. The program generated a 129% return on investment due to increased retention, which cut hiring and training costs.
In addition, nurses with advanced training specific to their care setting are better able to anticipate the needs of their patients, thereby improving patient outcomes.
Given the current staffing shortages and the shift in healthcare reimbursement to value-based purchasing, healthcare organizations will benefit from providing their staff with ongoing education that helps to grow their skill set.
Look again at your agency’s approach to staff education. Maybe your hospice agency crafts an annual education plan to meet the needs of both incoming and current staff. Perhaps your approach is more reactionary, pulling in available resources as education needs arise.
We know the availability of educational resources varies from agency to agency.
Some agencies have all their training online, while others take a more blended approach, combining online learning with in-person training for more complicated topics or topics which lend themselves to a more interactive training format. Some agencies have fully fleshed out training binders that contain all the content that new employees need. Others have similar content online. Some agencies develop and present content as the need arises rather than working from standardized content and structure.
No matter the system and resources available, most hospice agencies say orienting new staff and keeping up with required training takes all their education and training resources, leaving little time or money for any educational opportunities beyond that.
Staff education needs to be about more than annual requirements, though.
Your caregivers are priceless assets. Invest in them.
Your staff is your most valuable resource. Investing in them, ensuring they have a strong foundation, and then building on that foundation is not only an investment in their future but also an investment in the success of your organization.
You are in a tough situation though, staffing is tight, and expenses are up due to COVID; maybe education can be more of a priority next year, right? You might want to reconsider that thinking.
Continuing education impacts satisfaction.
Research shows a direct correlation between staff education and patient satisfaction. Staff who are well prepared for their roles and knowledgeable about current best practices provide better care.
Staff who are better equipped to recognize early signs of emerging symptoms, disease progression, and early symptoms of dying are better able to prepare patients and families. They can also work collaboratively to manage symptoms and minimize burdensome transfers, which are distressing to patients and families.