Since home care is becoming increasingly client-centric, we set out to find specific ways to curate an exceptional experience for your clients in partnership with AlayaCare.
As we are all seeing, home care is becoming increasingly client-centric. Pandemic or otherwise.
And there is a rising swell of clients who seek such care, in countries around the world.
Competition for their attention, and the ability to attract and retain caregivers, is higher than ever. Meanwhile, fee-for-service is giving way to value-based purchasing, meaning the outcomes of care – not just the delivery of care – really matter.
What makes potential home care clients, and of course their family members, choose one agency over another? And put their ongoing trust and faith in that agency that they will be looked after in a continuously safe, high-quality manner?
The answer, when you get right down to it, lies in their overall experience with you and your teams. It matters more now than ever before.
New guide outlines essential steps to a strong client experience in home care
We set out to find specific ways to curate an exceptional experience for your clients in partnership with AlayaCare, one of the industry’s leading authorities on the home care landscape today.
Together, our new resource helps you to evaluate and improve the overall experience you’re delivering to clients. It includes self-evaluations that will help you to consider if your agency: