Of course, gathering data is always going to be useful, but it’s what you do with that data that’s going to make a real difference. You should always be asking yourself, “How will we use this information to improve our services?”
By asking for client and caregiver feedback, you’ll be able to identify and focus on what they love, find ways to improve your business and anticipate future problems that could arise.
To make the most of your feedback, we suggest putting together an internal team that meets regularly on satisfaction to review scores and feedback and take action based on the findings.
5 questions you should be asking
After talking with thousands of home care agencies, we’ve found a common problem with in-house client and caregiver surveys – they’re too broad.
By getting down to the nitty-gritty and asking a small set of concrete questions, you’ll likely get more accurate and actionable information.
Here are some of the questions we recommend asking but depending on what stage your agency is at or how you’re looking to grow, these may be a little different; however, they’re a great baseline to start with.