With a remote team, if you aren’t sure whether you’ve communicated something enough, you probably haven’t.
This principle is true not only with your office staff but with clients and caregivers. More than ever before, you need to be ramping up your communications and ensuring that everyone is continually on the same page.
Here are some of the communication channels you need to be considering, and the frequency/platforms that may be useful for each:
Office Team: Daily video call standup meetings and daily one-on-one touchpoints as discussed in the first section
Caregivers: In-app communication through scheduling software (if possible), daily texts from supervisors, and regular wellness surveys to add an extra line of communication
Clients: Regular follow-up on each client through your caregivers, frequent check-in calls from office staff (even with clients who have paused services), and regular wellness surveys
(To learn about setting up client/caregiver surveys and adding in free custom questions to check on wellness during COVID-19, you can request a phone call here.)
On a related note: It’s also important to over-communicate when it comes to alleviating employees’ concerns about the future.
Many companies have been forced to take drastic measures to stay in business including cutting pay and laying off employees; while there’s always a place for discretion, you should make it a priority to be transparent and keep your employees in the loop as far as what to expect.
As a general rule, if your employees have to come to you to ask whether they should be concerned about actions like downsizing, you haven’t communicated enough.