When you meet with professional referral sources, you’ll likely be asked a lot of questions. But their decision to refer their patients to your services boils down to one key question: Will you provide quality care to their patients? When you meet with doctors, physicians, and other health care professionals, they want to know that when they turn over their patient, you will provide only the best care. Their job is to make sure their patients get the care they need so they can recover and have a positive outcome. They don’t want their patients coming back to them because they had a negative experience and didn’t receive the care they deserved.
How do professional referral sources know they can trust you and that you provide the best care to your clients? This is where proof of quality comes into play. Proof of quality is evidence that you provide quality care. This can include online reviews, client and caregiver satisfaction reports, and Best of Home Care Awards. Any home care agency can claim they provide the best quality of care, but can they prove it? By providing proof of quality to professional referral sources, you are building trust and confidence in your services.
At Home Care Pulse, we work with home care businesses across the nation to provide them with monthly satisfaction clients and caregivers reports that can be leveraged to show proof of quality care when working with home care referral sources. One of these reports is the Client Proof of Quality Report.