For an updated, in-depth version of this post, see How to Create a Caregiver Mentor Program to Increase Caregiver Retention.
What kind of “Client Experience” are you providing your clients?
When they leave your care, do they walk away feeling like they could not have asked for better care? Have you ever thought of the “Client Experience” as a major theatrical performance, such as the infamous Broadway show, “Les Misérables”? If you stop to think about it, there are many similarities.
Let me try to illustrate this. You, your office staff, and your care team are all front stage performers. The back stage of your business is everything that supports the success of the front stage. The back stage of your business includes your billing systems, caregiver trainings, recruitment systems, filing systems, sales procedures and training, orientation, retention strategies and so much more. Perhaps one of the most important components of your back stage performance is your retention strategy. With baby boomers turning 75 and older over the next decade, the importance of keeping your best caregivers will become increasingly important. There are many elements that make up a strong and effective retention strategy. In this article, I will focus on one in particular, a Caregiver Mentor Program.