Caregivers should go through a formal training program focused on building confidence, satisfaction, and retention among both your caregivers and your clients.
Congratulations again to all our excellent home care companies who won awards as 2018 Best of Home Care® Provider of Choice, Employer of Choice, and Leader in Excellence. I am impressed with how you care for both your clients and your caregivers. Also, big thanks to my outstanding team at Home Care Pulse who successfully support this prestigious award series. To view the award winners, click here.
For all our clients who are still working toward a Best of Home Care Award, I commend you. I know our quality management program is such a great tool to use in your home care business. Working toward the goal of an award can help boost your client satisfaction, referrals, and caregiver retention. Caregivers can be a help to your company in many ways when appropriately trained, maintained, and retained. Your success begins with the training you provide your caregivers. With a caregiver mentor program, not only will you strengthen your chances of winning an award in 2019, you will develop a team of knowledgeable caregivers who share your WHY – your purpose and mission.
In the 2017 Annual Home Care Benchmarking Study, only 72% of home care companies cited using a professionally produced training program. Caregivers should go through a formal training program focused on building confidence, satisfaction, and retention among both your caregivers and your clients. One of the greatest ways to accomplish this is by implementing a Caregiver Mentor Program, where new caregivers are assigned a caregiver mentor for the first 60-90 days of employment.