At least 35% of caregivers are Millennials or Generation Z. When interviewing Millennial and Generation Z caregivers, it’s critical that you know who you’re speaking to and how to speak to them.
Last week we highlighted the 3 Best Practices to Recruit Younger Millennials and Generation Z. These younger generations bring unique skillsets and personalities to our industry. This week, we want to discuss the importance of what interview questions you’re asking these younger newcomers. We’ve found that many business owners are fighting the tendency to interview and train these young minds the same way they were twenty years ago. Here’s why that doesn’t work.
Many of you have heard or seen the words ‘millennials’, ‘Gen Z’, ‘iGen’, or ‘Post-Millennials’ pop up in the news, on your social media feeds or in conversations with family or friends. The changes that come with each generation are crucial for business owners to identify and understand. Different generations come with different backgrounds, personalities, preferences and challenges.
For example, millennials typically expect more instant gratification and thrive with more frequent recognition and validation than many members of previous generations. As an employer, recognizing an employee’s preference of validation could completely shape your communication with them, the work they produce and the career path they’ll have with your business.
Phone etiquette is another example of an area where the right interview questions can make a huge difference. In the thousands of surveys we conduct with home care clients every month, we frequently hear about caregivers who can’t seem to look up from their phones. This is a problem that has appeared in recent years, particularly among caregivers that categorize in these younger generations. Addressing it in the interview can be an important part of mitigating it.
We want to help your agency understand the importance of tailoring your interviewing and recruiting efforts to the individual and not just to the position. 48% of caregivers are between 18 and 49 years old and 74% of that demographic are Millennials or Generation Z. It’s critical that you know who you’re speaking to and how to speak to them.