Being out of control of a loved one’s care can be a tough process. Oftentimes, the family depends on a trustworthy caretaker to update them on the well-being of their loved one. The family may worry about the loved one’s memory, if they are lonely or not, or if there have been any improvements on the state of their loved one.
In today’s day and age of modern technology, there are several ways you may be able to communicate with your clients’ family members.
- VIDEO CHAT: This can be a great way to brighten your client’s day as you may be able to talk to the children and grandchildren of your client. With apps such as FaceTime, Skype, and much more, you will be able to personalize your communication with your client’s family, especially if their family lives far away.
- SEND A TEXT: A simple text to a client’s family member can go a long way. This way of communicating is very easy to do and does not take a long amount of time. You can say something as simple as “Went to the park today. It was a great day.” This helps the family members know that you are actively caring for their loved ones and everything is going well.
- PHONE CALL: This may seem extremely obvious but can benefit both sides. A weekly phone call may be all it takes to let your clients’ family members know you are open to communicating with them.
Connect your team to your “WHY” and retain your best caregivers and office staff.
Positively Present has some great tips on how to keep communication effective between you and the client’s family. Some of those are:
- Be trustworthy and honest. These words are used so often in any type of communication but that is because it can go a long way. These words are beneficial and can be crucial when speaking to your client’s loved ones.
Don’t rush. When it is something as precious as caring for a person, don’t just communicate with them because it is one of the day-to-day responsibilities you have. Communicate in meaningful ways. Think about what you want to say and how you want to say it.
Be Mindful. There may be a few instances where cultural differences in caring for a loved one differ from your own. Communicate with the family members to find the best way to care for your client or which family member is the decision maker. By knowing this you can cause less drama for yourself and be respectful for the family.
Remember, family members are only concerned about their loved one and want to make sure the care received is exceptional. By opening lines of communication with family members, you, your client and the family will benefit.
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