A Win-Win All Around
Our clients and their families should be able to expect more from us. This all starts with hiring the right people, providing the necessary training and education, and empowering our caregivers to be a meaningful part of the care team. As healthcare professionals who deliver services in the homes of our clients, it is our responsibility to educate our caregivers to not just check the boxes of the care plan, but to help us be the eyes and ears for family, physicians and other services providers. This proactive approach helps to ensure we’re connecting our clients with the resources and complementary home-based services that best meet their needs.
Not only does this wholistic approach have striking benefits for clients and their families, but if done right, this approach to home care can be financially lucrative for home care agencies. Having the technology to create efficiencies and optimize processes, coupled with quality care, relationship building, and meaningful human interaction can lead to more referrals, improve client acquisition, and increase client retention. It’s a win-win all around.
As home care providers, we must strive to deliver the best care possible to our clients. While our industry continues to find ways to best embrace the advances in technology and incorporate these advances into our service offerings, we need to ensure that this is not at the sacrifice of connecting with our clients and proactively understanding and addressing their needs and desires. The pendulum of care needs to remain at the heart of homecare – and that’s with the people who trust us to provide quality care and the caregivers who rise to that challenge every day.
1 Loneliness in Older Persons A Predictor of Functional Decline and Death
Carla M. Perissinotto, MD, MHS; Irena Stijacic Cenzer, MA; Kenneth E. Covinsky, MD, MPH
Arch Intern Med. 2012;172(14):1078-1084. doi:10.1001/archinternmed.2012.1993