Always take time to understand the causes behind no shows and late caregivers—and look for patterns. Remember—sometimes the root cause is very different appears. The best decisions are often made by setting aside your preconceived notions and seeking to understand if there’s something you might have missed.
If you take care to address these ‘lurking’ factors, you’ll probably find that your efforts to motivate caregivers and provide consequences will be much more successful.
Do Your Caregivers Feel Like They’re Helping Put a Man on the Moon?
There’s a story told of the first time that President John F. Kennedy visited NASA headquarters in 1961. While touring the facility, he met an employee in the hallway and asked what he did at NASA.
“I’m helping put a man on the moon!” the employee told JFK.
The employee, it turned out, was a janitor whose day-to-day job was to mop the floors. But he caught the vision of his organization’s goals, and understood his part in them, however small.
It’s easy for the day-to-day grind of caregiving to feel trivial. When it’s all said and done, one of the most important ways to help your caregivers consistently and enthusiastically show up on time is to help them catch the vision of your agency’s mission: improving lives.
Do your caregivers feel like they’re helping put a man on the moon?