It takes more than technical skills to deliver extraordinary care. It takes People Skills!
You’re totally killin’ it when it comes to teaching your team technical skills! You make sure they have what they need, and they know what to do. But it takes more than technical skills to deliver EXTRAORDINARY care. It takes People Skills!
77% of employers think “people skills”
are just as important as technical skills.
What Exactly are “People Skills?”
â€œPeople skills” are also known as soft skills or interpersonal skills. These terms refer to the all the personal attitudes and behaviors people use to relate to others in a professional and productive manner.
Having good “People Skills” means your caregivers have empathy, self-awareness, flexibility, problems solving skills, time management skills, excellent communication and strong work ethics.
How’s Your Team Doing?
Find out by taking the People Skills Inventory. It’s part of the Free Download: INSPIRE YOUR ORDINARY TEAM TO DELIVER EXTRAORDINARY CARE!
- THE PEOPLE SKILLS INVENTORY: This is a brief questionnaire for Supervisors. The answers reveal your team’s strengths and weaknesses.
- GUIDED TRAINING: You’ll get plenty of suggestions on how to address your team’s weaknesses with targeted training to increase your success!
- A SAMPLE ONE-YEAR TRAINING SCHEDULE: This is the road map for Inspiring Your Ordinary Team to Deliver Extraordinary Care! It’s a month-by-month topic guide that addresses all the most common trouble spots.
What Works for You?
How do you teach “people skills” to your team? Let us know in the comments below!