You don’t want the caregiver to feel unnecessary guilt, embarrassment, or fright during these moments of instruction. Constructive feedback can motivate your caregiver to change behavior, but you should stay focused on the exact issue at hand rather than branching into other critiques. Simply provide the caregiver with detailed instructions on how to act/react appropriately and professionally under different circumstances.
Constructive feedback needs to be information-specific, issue-focused, and based on observations. Avoid using negative sentences beginning with “you” to avoid personal attacks that may make the caregiver feel they are wasting time with your agency. This will help your caregiver keep a calm demeanor and to not become defensive when you suggest where to go from there.
Try asking questions such as “what would you do if the roles were reversed” to help them feel part of the solution. Focus on future actions and goals. This will show you are providing professional feedback to further improve your agency and caregiver. When you provide a positive environment for constructive feedback, you build the caregiver’s trust, and you demonstrate that the caregiver is part of your vision for the company’s future. Afterward, the caregiver will feel a positive obligation to meet your agency’s expectations and correct any mistakes.
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