REXBURG, Idaho, February 22, 2022 — Home Care Pulse, a leading provider of experience management, training, and reputation management, is pleased to announce its partnership with Senior Solutions Home Care, a non-medical, comprehensive independent agency recognized among the top 5% of the home care industry.
Senior Solutions Home Care will be surveying approximately 7% of their client and caregiver population every month to measure satisfaction across 20 offices, with clients in all 95 counties throughout Tennessee. They aim to increase client and caregiver retention and pinpoint key areas of opportunity to focus on in their business.
Actionable data is at the core of Senior Solutions Home Care, and they’re turning to the experts to deliver.
“Much of our success in the past has been credited to our focus on quality and efficiency. Along the way, we have done our best to manage caregiver and client satisfaction internally, but big or small agencies need to put their time and effort where they can make the greatest impact,” said Kunu Kaushal, the Founder and CEO of Senior Solutions Home Care and Founder of the Independent Home Care Alliance (IHCA).
“With this in mind, we are delighted to partner with Home Care Pulse in using their industry-tested and proven process for collecting and measuring feedback. Our team looks forward to taking those results and driving an even better experience for our caregivers and clients.”
With his grandparents as his first clients, Kaushal has since added service lines in transportation, nutrition, care management, transition services, and veteran care solutions.
Home Care Pulse’s experience management tool gives home care agencies more accurate insights into client and caregiver satisfaction by collecting unbiased feedback. Chrystal Sands, Director of Quality Assurance at Senior Solutions Home Care says, “This will save me about 10-15 hours per week for the quality assurance team.”
“Kunu and the team at Senior Solutions Home Care have been participating and utilizing Home Care Pulse’s Benchmarking national data for the last decade,” said Todd Austin, President of Home Care Pulse. “We’re excited to partner with them to provide more organization-specific data around client and employee satisfaction. Their team understands the value of data collection and utilization and now we’re coming in to save their team time and streamline their feedback loops.”
About Home Care Pulse
Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even in a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit www.homecarepulse.com.
About Senior Solutions Home Care
Founded in 2010 by Kunu Kaushal, Senior Solutions Home Care’s goal is to: “Add Years to Life and Life to Years.” Senior Solutions Home Care is recognized in the top 5% of the home care industry with over 20 offices in all 95 counties of Tennessee, and a recent expansion into Georgia. Senior Solutions Home Care is a non-medical comprehensive home care agency that trains caregivers to assist clients with daily activities of living in their own homes. In recent years, they have also added service lines to help clients with transportation, nutrition, and questions about transitioning into different kinds of care. Visit www.sscares.com to learn more.