4. Little or no training.
Caregivers who aren’t trained thoroughly tend to be less confident and less equipped to provide high-quality care to clients, and unfortunately this is a prevalent issue for home care agencies. “I have clients with specific needs and they don’t train me on how to help them,” said one caregiver. “One time they told me just to look up videos on YouTube.”
3. Low pay/lack of benefits.
This one’s probably no surprise: most caregivers want to be paid more. Additionally, many caregivers are upset when they learn how much agencies are charging compared to how much they’re being paid.
“One time they told me just to look up [training] videos on YouTube.” – Anonymous caregiver
Most caregivers want flexible schedules that work with other commitments, and caregivers generally want more hours than they’re getting. Additionally, some caregivers feel that they were misled as to the kind of schedule they’d be getting when they were hired.
1. Poor communication/coordination.
This was by far the most frequent complaint we received. A very large number of caregivers complain of communication issues, including:
- Not being able to get a hold of the office when they need something
- Not getting any response when they leave a voicemail or send a text
- Not being notified when schedules change
While most agencies work hard to take care of their caregivers, there’s still a great deal of room for improvement. While it may be tempting to write these complaints off as things that aren’t issues for your agency, it will be better for your business to take a detailed and honest assessment to determine whether any of these are actually problems within your agency.
What Complaints Do Your Caregivers Have?
Many caregivers are afraid to speak up to their employers for fear of repercussions. That’s where we come in. We give your caregivers a voice by surveying them as a third party and keeping their feedback anonymous.
In our Satisfaction Management Program, we call your caregivers (and clients) as a third party to get unbiased, direct feedback on how you can improve. Then we provide this feedback to you in custom caregiver satisfaction reports with a breakdown of exactly where you can improve.
To learn more about how you can help you identify your caregivers top complaints (and how you can solve them), schedule a demo with one of our specialists today.