5. No Mileage Reimbursements
With gas prices as they are, long drives without reimbursements are justifiably frustrating for caregivers. When they’re receiving minimum wage and driving a few hours every day, they could be potentially losing money. Compensating on gas could go a long way in making your caregivers happier. If you’re afraid of caregivers claiming mileage used for non-work related tasks, use Google maps and other online tools to find the distances between your caregivers’ destinations and only pay what can be justified. But by showing your efforts to be fair with them, they will be more likely to be fair with you.
6. No Benefits
Working full-time but not receiving benefits can make employees disconnected to the job, forcing them to look for work elsewhere (especially if they have children). Rewarding long-term caregivers with vacation days, maternity leave or paid time off shows that you value them and the work they do.
7. Taking Care of Multiple Clients in One Home but Only Being Paid for One
Caregivers feel that if they’re providing care for multiple people, they deserve to be paid for multiple people. This doesn’t mean you need to pay them double, but perhaps a couple dollars more since they’re essentially doing twice the work.
8. Clocking in With Client’s Phone
Caregivers feel strongly that this creates an uncomfortable situation when they have to use the client’s phone to clock in. Some clients aren’t aware of the requirement and don’t feel comfortable with the caregiver using their cell phone. Others are aware and still feel awkward with the situation. So if possible, have caregivers keep track of hours using a computer, their cell phone or a sheet of paper that is signed by the client or a family member.
Scheduling back-to-back appointments is difficult on caregivers. The driving time could force them to leave a job early or be late to the next. Try scheduling clients with 30-45 minutes in between, that way caregivers aren’t put in an impossible situation.
10. Not Enough Appreciation from the Agency
Many caregivers said their employer doesn’t praise their hard work, making them very dissatisfied with their job. This can be the easiest problem to fix by simply saying thank you, rewarding excellent work with gift cards or starting up an “employee of the month” program.