Top 10 Complaints from Home Care Caregivers

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We recently wrote about the top 10 complaints we receive from home care clients about their providers or caregivers. Kristi Larson, the Home Care Pulse Director of Customer Development, has also kept track of the top 10 complaints from home care caregivers:

1. Not Getting Paid Enough

Sometimes caregivers don’t understand why they’re getting paid minimum wage, or sometimes even lower, when the company is charging their clients $20+/hour. There are a lot of expenses when running a home care agency, so if you’re unable to pay more, then explain where the money goes and why you can’t afford it.

Read: What Do Caregivers Look for In a Provider?

2. Training Scheduled During Times They Can’t Attend

This can’t always be solved, but try sending an email or calling each caregiver for specific times that will work, and then schedule trainings for a time that works best for the most people.

3. Not Updating Care Plans

Some caregivers don’t update a client’s care plan, which makes the next caregiver unprepared for the job. Make it a company policy that each caregiver must put detailed notes in care plans to make sure the client is receiving everything they need.

4. Different Expectations

Picture a caregiver going into a new client’s home. They may think they only need to sweep, make a meal and check vitals, but a family member says the client needs a bath, to be fed and given medication. The visit becomes much more complicated than anticipated because of a lack in communication. Take the time to communicate with your caregivers and give them an accurate idea of what their responsibilities are for each client.

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5. No Mileage Reimbursements

With gas prices as they are, long drives without reimbursements are justifiably frustrating for caregivers. When they’re receiving minimum wage and driving a few hours every day, they could be potentially losing money. Compensating on gas could go a long way in making your caregivers happier. If you’re afraid of caregivers claiming mileage used for non-work related tasks, use Google maps and other online tools to find the distances between your caregivers’ destinations and only pay what can be justified. But by showing your efforts to be fair with them, they will be more likely to be fair with you.

6. No Benefits

Working full-time but not receiving benefits can make employees disconnected to the job, forcing them to look for work elsewhere (especially if they have children). Rewarding long-term caregivers with vacation days, maternity leave or paid time off shows that you value them and the work they do.

7. Taking Care of Multiple Clients in One Home but Only Being Paid for One

Caregivers feel that if they’re providing care for multiple people, they deserve to be paid for multiple people. This doesn’t mean you need to pay them double, but perhaps a couple dollars more since they’re essentially doing twice the work.

8. Clocking in With Client’s Phone

Caregivers feel strongly that this creates an uncomfortable situation when they have to use the client’s phone to clock in. Some clients aren’t aware of the requirement and don’t feel comfortable with the caregiver using their cell phone. Others are aware and still feel awkward with the situation. So if possible, have caregivers keep track of hours using a computer, their cell phone or a sheet of paper that is signed by the client or a family member.

9. Overbooking

Scheduling back-to-back appointments is difficult on caregivers. The driving time could force them to leave a job early or be late to the next. Try scheduling clients with 30-45 minutes in between, that way caregivers aren’t put in an impossible situation.

10. Not Enough Appreciation from the Agency

Many caregivers said their employer doesn’t  praise their hard work, making them very dissatisfied with their job. This can be the easiest problem to fix by simply saying thank you, rewarding excellent work with gift cards or starting up an “employee of the month” program.

It’s difficult to perfect all of these aspects of a caregivers’ job, but you can pick one or two to start implementing and build from there. It’s important to think about your caregivers, to cater to their needs and let them know that you appreciate their hard work. By doing whatever you can to help them be satisfied with their job, they’re more likely to be loyal employees who stick around long-term.

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  1. Sandra Francklin October 11, 2016 at 6:37 pm - Reply

    I am a live in Caregiver in Cape Town. I do not feel appreciated by the agency that I currently work for. I find their communication skills very lacking in manners and professionalism. They are also refusing to pay me untill the end of the month for an assignment which is already completed and has already been paid in full by their client. Who may I contact in this regard for assistance.

  2. Patricia wiker August 12, 2017 at 6:57 am - Reply

    When I asked for a day off they told me they can cover me on s Tuesday or Thursday of next week I’ve been doing 12-13 hour shifts back to back . I’m exhausted up early home late . If I’m sick I go to the client sick . I just want a day for myself and I’m to the point of giving a two week notice . I know I signed on for this but not to the extent of my well being .

  3. Heather Vincent September 20, 2017 at 12:18 pm - Reply

    I was working with a client and got a ticket.when I had the interview she did not tell me I would be in the car all the time not to mention he had dementia Alzheimer’s and can barely walk he eats out all day the first caregiver takes him from the morning till noon time I’ll meet at Wendy’s and take him from there so he never goes back home and he wants to go home he would take it out on me .so one day I called her and ask if we could go back to the house.i thought she was at work but she was home I got there she told me I could leave now so I said I’ll see you guy on Monday she did not answer me then that night she text me if I want to work I can .i got a 500 dollars ticket my gas and mil and she did not pay for hour hafe and it took a month to get my check please help me someone I have talked to her it like she playing games with me I have never had this problem

  4. In Home Care Columbia February 22, 2018 at 1:16 pm - Reply

    It can be very tough being a caregiver. Communication is vitally important in this role. There are many things to consider logistically and scheduling can become quite hectic if you have several ill caregivers at once! It’s also great to remember as a health care provider to look after the needs of your employees and your patients. Great reminders here of what caregivers go through. Thanks for all you do!

  5. Malome April 26, 2018 at 11:05 am - Reply

    I feel like my mom is not appreciated she has been working as a caregiver for the past 15 years without getting a cent.People are taking advantage of the old people in our community who are working as caregivers

  6. Lisa May 26, 2018 at 12:06 pm - Reply

    I have worked with people with developmental delays for over 20 years. Since being private hire (working in homes) I will make so much progress with a client over months or even a year when the parents start interfering when I amdoing my job, such as negating directives during practices, answering for the client when I am encouraging communication skills learned, and various forms of rescuing. I can only guess there is a point when as parents they feel they need to take their power back, although in reality I never took it or even challenged it. It’s incredibly frustrating, and honestly if the client doesn’t want me to teach or implement therapies anymore I would rather move on to another client.

  7. ann dantuono December 27, 2018 at 11:14 am - Reply

    I am a caregiver caring for a couple, both incontinent, prepare 2 meals a day, change depends, do laundry, do house work, clean commode of urine and fesces that was in there since tje night before, and clean bathroom and kitchen daily. I clean up after family holidays and all other shifts who prefer to watch tv. I get paid for one client, no benefits at all, not even a xmas bonus or a thank u. Now THAT is being taken advantage of.

  8. Marie April 22, 2019 at 8:46 pm - Reply

    It seems to me, that if an agency can “afford” 15/hour for one client there is no good reason why they wouldn’t double the pay for two. Unless agencies now give a two for one special for couples! Let’s talk about being fair, how much does an agency charge for 2 people couple or not? The agency gets more than half of the total they charge, they pay the caregiver 14 per hour and make 16 per hour. Now, how is it in any way fair to offer a few more bucks an hour to the caregiver after adding in another client to care for? The agency then makes 43.00 an hour and pays the caregiver 17. 00 an hour, now that is a unfair. Yet it happens all the time. One would think that the people who work at the office may get unfairly paid as well, but it’s not the case. the average per year is 23k for a caregiver The client coordinator makes 42k to 65k a year to basically answer the phone and schedule people. It seems the caregiver is always the one expected to take one for the team.

    • yonkerstinting June 10, 2019 at 1:02 pm - Reply

      One would think that the people who work at the office may get unfairly paid as well, but it’s not the case. the average per year is 23k for a caregiver The client coordinator makes 42k to 65k a year to basically answer the phone and schedule people. It seems the caregiver is always the one expected to take one for the team.

      • James January 1, 2020 at 5:22 pm

        Why was Lori Dunn’s comment posted on here?
        It has nothing to do with Care Givers.
        Are these posts not reviewed?

  9. James January 1, 2020 at 5:26 pm - Reply

    I am a caregiver for a gentleman who has 2 people living with him.
    All 3 smoke weed ALL day long in the home.
    The dealer also delivers it to the home.
    When I told him I was uncomfortable with it he said ” My last caretaker said the same thing and I got him fired. I can always report abuse or theft.”

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