2. Screen and Hire
Before hiring your caregivers, perform background checks and do your own screening. One way to effectively screen and hire caregivers is to hold an open house. Once a month, or more often if needed, invite caregivers to come to your agency for interviews and an in-house pre-employment screening. An open house can make better use of your time resulting in improved productivity and hiring more quality caregivers.
3. Listen and Respond to Your Caregivers
Caregiver satisfaction plays a huge role in caregiver retention. If a caregiver isn’t happy working for you, they won’t stay long. Measuring the satisfaction level of your caregivers will help you understand what their needs are and what you can do to fulfill those needs. Home care businesses enrolled in the Home Care Pulse Satisfaction Management Program get monthly feedback and satisfaction scores from their caregiver they can take action on to boost satisfaction and increase retention. When caregivers know their opinions are being heard, they will be happier working for your home care agency.
4. Recognize and Reward
Caregivers want to be recognized for their efforts and hard work. Many home care business owners feel like increasing pay rate is the only way to make caregivers happy, but pay rate, designed to recognize them for a job well done, is only one factor impacting employee satisfaction. According to the data gathered in the 2017 Study, only 11.4% of caregivers report preferring a pay raise as a “thank you” for doing a good job, while 48.5% would prefer verbal or written recognition. Recognize your caregivers’ sacrifices and abilities, and they will be happy to continue working for your home care agency long term.
To learn more about caregiver recruitment and retention and other insights the 2017 Home Care Benchmarking Study holds, join me for our CORE Webinar on May 3rd and 17th. I will be discussing three powerful insights from the 2017 Study that are critical for driving the growth of your home care business now and in the future.
All the Best,
Aaron Marcum, CEO and Founder of Home Care Pulse