#6: Inadequate benefits
Benefits can be a great external motivator for caregivers. Incentivizing employees usually helps them to become more involved in day to day operations while being more invested in their work. However, caregivers have shared that they don’t feel they’re getting enough of these benefits through their current agencies.
One of the most important things we’ve heard is that while most caregivers appreciate those larger health and wellness benefits, the small things matter as well, but a lot of agencies don’t take the time to focus on them.
Caregiver quote: “I wish they provided health benefits. I don’t make much, so I can’t really afford insurance without help.”
#7: Lack of PPE or unsafe working conditions
While important even before the COVID-19 pandemic began, safe working conditions with adequate PPE has become a necessity. Caregivers have reported that their agencies aren’t taking the proper precautions, or giving them the ability to do so, compromising the safety of their health.
Although caregivers want to keep themselves safe, they are also considering the safety of their clients.
Caregiver quote: “They could provide us with gloves. They could provide us with masks. You just don’t feel supported as an employee when they’re not helping with these things.”
#8: Lack of integrity in management (promises not being kept)
There are certain responsibilities that comes with managing caregivers – and one of those is making sure you’re keeping promises front and center. Inconsistency, but also lack of integrity are disheartening.
Your caregivers need to be able to trust that you’ll keep to your word, because when you don’t, they won’t rely on you in the future and may seek a new place of employment that will.
Caregiver quote: “I haven’t been paid in more than a month.”
#9: Lack of training
Caregivers who aren’t trained properly from the start tend to be less confident in their roles. This even goes for caregivers who have been working in the industry prior to joining your agency.
You never want your caregivers to feel underqualified or unprepared to do their job. Caregiving is not the type of role where you can just “play it by ear.”
Caregiver quote: “I wouldn’t want anyone to go through what I went through when I started. The training was very unorganized and very rushed. We were left on our own. We didn’t get to ask questions. They need to be able to communicate better and be more organized.”
#10: Travel time
It’s important to recognize the role that travel plays in caregiver satisfaction. While it may seem like a very small detail, we’ve heard that caregivers don’t enjoy long commutes to and from the place of care.
On top of that, caregivers have also said that they were unhappy with the way their agency handles travel reimbursement – with some not providing any at all. Combined with the lack of pay, caregivers sometimes feel as though they are getting the short end of the straw.
Caregiver quote: “It’s hard to look to see my pay stub and know that I make two dollars an hour because of the distance I have to drive.”
The true cost of caregiver turnover
Based on data from the Center for American Progress, we’ve estimated that the cost to hire and train caregiver replacements is about $2,600. At this rate, caregiver turnover has quickly become a large expense for many home care agencies.
There are a lot of costly factors that play into onboarding a caregiver replacement – some of which might include sourcing new candidates through online job postings, time spent interviewing and screening, training new recruits, and lost productivity while getting the new hire up to speed.
To get a more detailed look at how caregiver turnover is affecting your business financially, check out our free resource – The Cost of Caregiver Turnover Calculator.
What can you do now?
So, where should you get started? We have a few recommendations.
As you are re-evaluating what is and isn’t driving turnover in your agency, you should be doubling down on the lowest hanging fruit first. Your efforts need to be strategic. Here are a few things to keep in mind: