Are you having unexplained caregiver turnover? Are you struggling to hire caregivers? It may be time to reevaluate your business and realize what caregivers want in a provider. Home Care Pulse has interviewed thousands of caregivers to discover what they look for in a provider, and here is what we found:
Good Working Environment and Benefits
Caregivers want to know their work is valued. Having good benefits for your current and potential caregivers will show them that you care about their well-being. Along with having good benefits, having a healthy work environment, where their concerns and opinions are not only valued but encouraged, will make caregivers feel valued and appreciated. If you want to hire the best, you need to offer the best which will help ensure a higher retention rate.
Work Schedule Meets Lifestyle
Many caregivers are working parents with multiple jobs. Their schedule is constantly torn between juggling family life and work life. If you offer schedules that are flexible and can meet their needs, you are more likely to retain your caregivers and be an appealing home care business to potential caregivers. If you show your caregivers that you value their family life, then they will be more dedicated to your business and more likely to continue working for you.
Your Company has a Good Reputation
No one wants to work for a company that has a bad reputation. Whether it is from your clients or your staff, having a negative reputation will affect your quality of caregivers. Maintaining a positive reputation can be difficult with so many positions to juggle, from clients, to caregivers to office staff. With Home Care Pulse’s Satisfaction Management Program, we help alleviate the stress of managing your reputation, allowing you to focus on the business side of your company. If you have a good reputation, you will attract caregivers who want to work for you and will be dedicated to providing the best care for your clients.
Your Company was Recommended to Them
If you have a positive reputation within your company, you will get solid referrals from current employees. By having a positive impact on the community and taking a personal interest in your caregivers and staff, this encourages your caregivers to refer their friends and family to work for you company. Since the recommendation is coming from a reliable source for both parties, the quality of referrals is high, ensuring you have reliable and capable caregivers.
First Job Applied For
If this is a caregiver’s first job, they will be more dedicated to your business. They may take more one-on-one time for training, but since this is their first job as a caregiver, they will want to build a strong resume and receive positive references. It may seem risky to hire someone who is new on the job, but if you train them well, they will be dedicated and loyal to your company.
There are many more attributes that go into retaining and attracting potential caregivers. However, if you can focus on creating a culture that is revolved around caregiver satisfaction you will retain and attract the best caregivers.
Learn more about how the Satisfaction Management Program can help grow your business.