The simple answer? Build an employment brand that brings caregivers to you.
Whether or not you’re facing hiring challenges, an employment brand is still important. It gives your recruitment and retention efforts a face and presents a larger image that you’re a great company to work for.
What is an employment brand?
During one of our recent lunch-and-learn presentations with the internal team here at Home Care Pulse, we talked a bit about branding.
While the subject matter undeniably caused some laughter, we wanted to share it with you as it’s a great stepping stone into the employment branding conversation.
(To be fair, the internal presentation had the man claiming to be something other than being a great dancer, but our brand team said I had to keep things PG for the blog. Maybe next time).
So, what’s branding? It’s probably best to start with what it’s not first.
(Note: Inspiration for the following slides came from the book, “The Brand Gap” by Marty Neumeier.)
Being straightforward and directly telling someone you’re a great dancer is not branding, it’s marketing.
Repetitively telling someone you’re a great dancer is not branding, it’s advertising.
Telling someone you’re a great dancer over the phone is not branding, it’s telemarketing.
Someone else telling you that he’s a great dancer is not branding, it’s public relations.
However, branding IS…
. . . someone coming to you because they’ve heard that you’re a great dancer.
We hope you were able to get a few laughs out of these – we certainly did.
All jokes aside though, this is one of the best ways we’ve found to break down the concept of branding.
Branding is about getting your audience to see the value of what you bringing to the table, and in the case of employment branding, your audience is the available pool of current and future potential applicants.
As an agency, you’ve got two brands – your services and your employment opportunities. While you’re probably already thinking about your brand in terms of how it attracts potential clients, it’s important that you’re also considering how your brand/reputation will attract applicants.
In an industry with heavy competition, standing out with an employment brand is no longer an option; it’s a necessity.
The value of focusing on your employment brand
If you haven’t been making your employment brand one of your top focuses, you’re missing out on potential hires.
Establishing an employment brand is one of the best ways to combat caregiver shortages. It shapes the perception of how potential employees see your agency and can heavily influence their decisions during the hiring process.
Not only that, but an employment brand can also help you hire caregivers that more closely fit the mold of what you’re looking for (more on that later).
In an interview, employment brand expert Simon Seiden said, “You’re no longer in control of the conversation, but the conversation impacts you.”
This is the perfect example of why you need an employment brand. Caregivers and potential caregivers will talk about your organization regardless – employment branding ensures that those conversations are favorable for your agency.
When you start to focus more on your employment brand, you can expect to see an increase in value in a few different areas. These include:
A larger pool of employee applications.
Being more competitive and distinct than other agencies in the area.
There’s no shortcut to creating a strong employment brand. You have to do the work by following these basic steps:
1. Thoroughly understand the strengths and weaknesses in the employment experience you provide.
2. Take action to improve the weaknesses and build on the strengths. The vulnerability of recognizing weaknesses and improving them is essential to actually creating an employment experience worth bragging about.
3.Use every available tool, especially reviews on Indeed, Facebook, and Google, to broadcast the strengths of your employment experience and amplify the voices of the caregivers who are most loyal to your business.
The caregiver experience is the most fundamental aspect of your employment brand. It shapes the conversations about your agency, and to make sure you’re creating an experience worth bragging about, you need to be excessively managing it.
So, how satisfied are your caregivers with your agency?
In order to assess how your caregivers feel, you need to be tracking their satisfaction through surveys – either with a third party or in-house. You can then use their feedback to measure and gauge loyalty, learn where you can improve, and boost retention across the board.
While you might think you know what your caregivers want or how satisfied they are with your agency, that’s not always the case.
As you begin or continue tracking feedback, you might hear from caregivers that they’d like further opportunities for training, and/or more recognition across the board. Both are common complaints we’ve heard during our surveys.
To create the good company culture that you’re striving for, you should aim to be giving caregivers more opportunities in their roles. You can do this by implementing further education opportunities, creating a clear career ladder, or even initiating a caregiver mentor program.
800+ Course Employee Training Library for Post-Acute Care
Home Care Pulse now offers training for care providers and office staff in the senior care (or post-acute) industry.
You’ll also be more successful if you can very clearly define the message you want to send to potential caregivers – what do you want your company to be known for?
If you haven’t heard of an Employer Value Proposition (EVP), this also might be a good place to start. An EVP highlights the care/home care agency relationships and tells potential employees what they’ll gain in return for the skills, experience, and expertise they bring to your agency.
HCP’s Care Intelligence Platform offers RN-developed training, satisfaction surveys, and reputation management tools to help you become the best employer and provider in your area—and make sure everyone knows about it.