It’s hard to imagine a better approach to learning the data deeply than repeated rounds of analysis, proofreading, and discussion. After the fifth time looking at a data point, patterns start to emerge that aren’t always obvious at first glance.
As you probably know, we launched the 2020 Home Care Benchmarking Study this week.
The study is the most comprehensive study of home care agencies in the sense that it goes more deeply into agency operations than any other study, and this year’s study was the largest yet.
Conducting the study is always a learning experience for our team. It’s hard to imagine a better approach to learning the data deeply than repeated rounds of analysis, proofreading, and discussion. After the fifth time looking at a data point, patterns start to emerge that aren’t always obvious at first glance.
Some of the trends we’re highlighting here are obvious at first glance but merit a place here anyway; several of them require you to connect the dots between several data points before the pattern emerges.
The Home Care Benchmarking Study vs. Home Care Pulse’s Survey Program
Before we dive in, it’s probably important to make a clarification about what Home Care Pulse actually does. While many agencies know Home Care Pulse for the Benchmarking Study, the study is more of a labor of love for the industry than our bread and butter.
Our main thing, day in and day out, is performing monthly client/caregiver surveys on an individual agency basis. (And caregiver training, thanks to our recent merger with In the Know.)
Our conducts phone surveys with your clients and caregivers, then sends you the data in online dashboard so that you can keep a strong pulse (get it?) on how your clients and caregivers are doing.
We mention this simply to avoid any confusion between the two types of surveys we do: monthly client/caregiver surveys and the Benchmarking Study survey.
Without further ado, here are five of our team’s takeaways from conducting this year’s Benchmarking Study: