The Care Intelligence platform provided Family Resource with the qualitative data they needed to identify a major pain point of their caregivers—both from a local branch and executive leadership level. Armed with the survey data and an effective training solution, they were able to solve retention challenges and improve their employee satisfaction.
Join us for a Customer Workshop on July 28th at 12pm MST to learn how to navigate your online presence, grow your client and caregiver base, and use search engine optimization (SEO) to set yourself apart from the competition.
As an industry, we’re losing post-acute care workers faster than we can hire them. 57% of employees leave their agency within the first 3 months of employment, and those who do stay are likely to be unengaged, burnt out, or actively seeking new opportunities (sometimes outside of the care continuum).
Are you using your HCP Experience Management data effectively? Join us for a Customer Workshop to learn the benefits of each report, how to make the most of them, and what data you should be leveraging.
Join Amber Monroe, Director of Customer Success at Home Care Pulse, and Nikki Holles, VP of HR at Right at Home, as they share how to navigate workforce shortages by understanding the mindset of a caregiver and the psychology behind their behaviors, needs, and wants.
As "these unprecedented times" became the day-to-day, agencies changed up their strategies, pioneered new approaches, and thrived in 2021.
A lot of focus has been placed on your caregivers—for good reason, but where does that leave you and your office team? You’re not exempt from burnout, uncertainty, changing schedules, and daily operations. The job satisfaction, day-to-day workload, and well-being of yourself and your team are equally important as that of your caregivers.
There's probably a gap between your ideal client and caregiver experience and the experience they're actually having with your agency. Understanding where those gaps are, and what you can do to fill them, is key to your agency's success.
One of the most important things you can do for your clients and caregivers is to make sure you're using a good training platform to its fullest extent.
Let's face it: potential clients and caregivers care a lot more about what your current clients and caregivers say about your business than what you say about it. With that in mind, we're ramping up our efforts to help our customers maximize their use of HCP Reputation Management (formerly Review Manager).
We made it to 2022 – let’s celebrate! Agencies across the country haven’t just continued to endure some of the hardest years to date—they’ve also managed to earn the industry’s most prestigious awards for best-in class care. Join us as we celebrate the home care providers that qualified for Best of Home Care Awards in 2022 and discuss what agencies can learn from our winners to qualify for an award next year.
Over the last 24 months, the pandemic has impacted nearly every aspect of our lives, including your everyday operations as a business owner. It hasn’t been uncommon to hear, ‘try this’, ‘add that’, ‘start doing this’, or ‘buy more of that’. As we move into the new year, we want to help you eliminate some things that may not be driving your home care business forward.
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